Auto-Owners InsuranceReviews of auto-owners.com

I switched to Auto Owners using a local agency and I'm so sorry I used either one. I had a horrible experience with the owner of the local agency so I called Auto Owners and talked with an employee named Curtis. He really didn't care and sounded like he didn't care about the company he worked for either. I would never go back to the local agency or Auto Owners. My father used to use this company and back then they were great. Now, I'm surprised they are not one star as bad as this experience was. I've already switched and now waiting to get the confirmation back for closing the account to be effective next week on Tuesday. The way I was talked to, I might have to go to the state insurance board to make this happen, it was that bad.

Their service is trash. 🚮 I’m a member, I sold one of my cars, and I’ve been calling them for 3 days, but they haven’t answered my calls.

I am a used car dealer and have been a loyal customer over 30 years. My policy renewed in Sept 2025. Around Feb of 2026 they raised my rate over 100%. Asking for an explanation I found an error in the audit. After documenting the error I was told they would not adjust the premium. Now the are coming after me for over $4,000 retroactive to 2025.

Auto owners gave me 23 days to make costly repairs or lose my coverage. All were cosmetic and not bad. I'm in MI. How can they do this?

I used to brag about Auto owners insurance company. But no more. My house insurance went from 1047 yo over 1400 in a year then another 103 this year.a 50% rate hike in 2 years. Every time i get my car insurance its a 100 more. Im retired and paying the same payment I paid them when my daughter got ger license. After auto reform dropped payments they have shot through the roof. No tickets no accidents but paying drunk driver insurance rates.

I’m writing to express my disappointment with Auto-Owners Insurance following a series of claims and the way our account was handled afterward. Over the past several years we experienced: (1) a collision in which we were not at fault, (2) an accident where my wife struck a deer that ran into the roadway, and (3) a minor incident where our 7-year-old opened a car door and accidentally nicked a nearby vehicle. After these events, we were dropped, and our homeowners insurance premium increased dramatically—by nearly $3,000 per year—from approximately $2,200 to over $5,900. While I understand that insurers evaluate risk and adjust pricing, the outcome felt disproportionate given the circumstances, particularly the not-at-fault collision and the deer strike. Most concerning was the lack of clear, timely communication. We did not receive adequate explanation of the decisions being made, what options were available to us, or what to expect next. The process was frustrating and left us feeling unsupported at a time when we needed straightforward guidance. Based on our experience, I cannot recommend Auto-Owners to anyone who values transparent communication and fair, consistent treatment after filing claims.

Auto owner insurance is the worst insurance company to ever work with, between the insurance adjuster I have had to deal with Natalie. She said they are not at fault for an accident so had to hire an attorney just to get them to take responsibility for the accident, on top of that my truck finally got sent to a body shop 11 months later. Once it got to the body shop now they are refusing to fix certain things and trying to fix a 90k pickup half ass so hands down worst company to deal with and they lie out there teeth so they don’t have to pay for anything. So for a heads up if you have to deal with this insurance company be prepared to get a attorney and be without it for a yr or longer.

An HOA board of Director submitted a claim for coverage under the commercial general liability policy, and they denied coverage claiming his his actions were personal in nature. The claims adjuster never consulted with the board member to determine his her statement of facts