Auto-Owners InsuranceReviews of auto-owners.com

I really don’t like to come online and leave negative review about a company because being a business owner myself, I understand both sides of this fence. However, this insurance company and the service that it provides two customers has become ridiculous. Let me explain why. For our business I had taken out a commercial policy for liability on the business and inside that policy there are additional coverages that were added in for damage to lightning or fire, etc. There storm that came in and through it the power pole electrical box outside had gotten fried in the process of frying it the current went through and fried the electrical box inside the facility. Within this policy, it clearly shows for lightning coverage and were given delay after delay pertaining to opening a claim on this. However after sometime back and forth with the insurance company they turned it over to a claim agent. The electrician bill is nearly $4000 under the insurance policy for coverages listed as commercial general liability plus endorsement coverage is shown for this. I supplied documents and electrical bill to this company/ agent. We were provided with an insurance claim agent handling our case her name, Rebecca Ward.. Over the course of two weeks we have reached out numerous times after supplying documents by email. We have made several phone attempts and continuously are receiving delay after delay after delay for an answer that the coverage is or isn’t going to step in for coverage and in the meanwhile, we have the electrician company calling us numerous times a day, wanting compensation threaten us with attorneys or place in a lien on our business. So when I come on and I leave a review pertaining to this company, I can assure you that there is merit behind it because no one should receive a runaround from an agent pertaining to their case, this is the second occurrence that has happened since we’ve carried our policy with them. The first occurrence is my husband had an accident there inside the facility he had taken a fall, hit his head on the corner of a doorway, rushed to the hospital. Got 18 staples in the top of his head and this company claims that owners are excluded from the policy so a $20,000 Hospital bill they denied paying out on so this is the second claim that we have tried to collect for and with no positive outcome. The company has no problem with taking money for policy’s, but by God when you go to make a claim, they don’t want to help you. So my advice to anyone out there looking for insurance sure it might be inexpensive with them, but if they’re not going to help people and pay out when Emergency do occur, what’s the sense of having them. I hope this helps somebody out there before taking Insurance with them! Very dissatisfied with their service. Don’t recommend. I’m sure before this is over Our Attorney will be looking at the paperwork.

I have been a customer for 25 years. I have had only a few claims over the years. My latest claim for a fire has been abhorrent. After more than 2 months, I have no progress. My adjuster rarely returns calls and is offering a ridiculous settlement. I will never use or recommend Auto Owners going forward.

I had a terrible experience with Auto-Owners Insurance. The customer service was frustrating, communication was poor, and I felt completely ignored during the claims process. On top of that, the adjuster handling my case was even worse — unprofessional, dismissive, and not helpful at all. Instead of making a stressful situation easier, they made it much more difficult. I expected honesty, support, and timely updates, but received the opposite. I would not recommend this company to anyone looking for reliable insurance coverage or fair treatment. sincerely, Angelique Morgan.🤬

I am extremely disappointed with the way this claim has been handled by the claim specialist, Jen Schlier. She was rude, unwilling to listen, and very difficult to communicate with throughout the process. Experiences like this can truly damage a company’s reputation. A claims department should be staffed with professionals who know how to treat clients with respect, empathy, and professionalism — especially during stressful situations involving claims. It is frustrating to pay monthly premiums expecting support when needed, only to feel dismissed when it is time for the company to step up. Based on my experience, I hope the company seriously evaluates the quality of customer service they are providing and the people representing them. I would strongly encourage others to do their research carefully before working with this company.

Very sorry company there Driver hit me when I was sitting in a Driveway the Claims adjuster never called me and they refused to take responsibility even though there Driver admitted to hitting me it took 3 years for them to settle it but I'm Injured for life. And disabled for life can't never work again sorry insurance company.

What happened to Auto Owners? I had my Home and Auto with them for 20+ years. I was always happy with their service. The few claims that I had were all handled perfectly. Then, I’m not sure if it’s just greed, or they watched the Incredibles and thought that was how great insurance companies ran. I had a claim on my new truck, an adjuster came out and put the damage at $5000. They made it so hard to get a body shop that was convenient and accommodating that a year and a half later I am still driving around with the $5000 damage. But, the last straw was when my mortgage payment went from 2000 a month to 2400 a month I called my mortgage company and asked them what happened. They said that Auto Owners had gone from $2000 a year up to $3200 a year about halfway through the year. Because there was a shortage in the escrow, there was not only a huge increase, but they had to add last year‘s shortage onto the mortgage also. And then she looked and said wait, they’re about to go up again to 3750 per year. I called Liberty Mutual and they were at 1844 per year for the same exact coverage on my house, and $150 less per month on my three cars. Auto-Owner’s should ask for the CEOs immediate resignation.

I have a 19 y/o grandson who is living with me. He is about to go into the military and will not be residing in my household after that point in time. He is not allowed to drive my cars. He has his own car. He has never driven my cars nor will he ever drive one of my cars. Auto Owners Insurance through my local agent contacted me and I assured them he would never drive my car and I was willing to sign a statement to bind me to this position. Two days ago, they issued a "Description of Changes effective 04-01-2026" on my auto policy in which they "Added Non-Driver (my grandson's name)" and changed the rating on all 4 vehicles listed on my policy. It increased my policy by $215.14. If he is a "Non-Driver" what is the good faith reason to increase my policy? If you have someone living in your home who is not driving your vehicles, find another insurance company. I don't feel they are dealing honestly with me.

13 year customer, it’s a terrible company if you file a claim. They doubled our insurance premium after we demanded a second engineering opinion, which went our way. We’re stuck with them until a hurricane Helene claim is settled which has dragged on for nearly two years. Our agent can’t even explain what’s actually covered and what isn’t. They’re a clown show.