authenticliving.comReviews of authenticliving.com

Response from authenticliving.comMar 17, 2025

Hi Rosella, We truly appreciate you sharing your experience, and we’re sorry for any frustration this has caused. That’s not how we want you to feel, and we’re here to make things right. We’ve sent you an email confirming your request, and one of our specialists will be getting in touch with you to assist you personally. We want to ensure you’re fully supported and have the guidance you need. If there’s anything else we can do to help, please don’t hesitate to reach out. We’re here to serve with love, integrity, and care, and we appreciate the opportunity to improve your experience. With gratitude, Authentic Living Team

Response from authenticliving.comMar 8, 2025

Hi Sara, We’re truly sorry to hear that you didn’t find the program valuable and that you’ve had trouble reaching us regarding your refund request. As soon as we received your feedback, we began searching for your order in our system, and for the past five days, we’ve been trying to locate your details—but unfortunately, we haven’t been able to find any record under your name (Sara). We genuinely want to assist you and ensure this is resolved. Please reach out to our support team at [email protected] with the email you used for your purchase, and we’ll be happy to help in any way possible. We appreciate your patience and the opportunity to make things right. Looking forward to hearing from you soon! Warm regards, The Authentic Living Team

Response from authenticliving.comFeb 14, 2025

Heidi, I apologize for this! I was able to find your messages, and for some reason they went straight to spam. I went ahead and refunded your purchase, so the funds should be in your account within 3-5 business days. Our intention is always to leave people better than when we found them, so let us know what else we can do to make it right by you.

Response from authenticliving.comFeb 28, 2025

Thank you so much for sharing your honest feedback. We're truly sorry to hear that your experience didn't align with what we strive to offer empowering, transformative tools that support your spiritual journey. We understand how frustrating it can feel when expectations aren’t met, especially when you're seeking guidance and healing. Your experience matters deeply to us, and your feedback helps us improve. To access the bonus materials from the Spiritual Activator book, please visit our Spiritual Activator Soul Family Facebook group. You'll find the meditations and video recordings under the Guides tab here: https://www.facebook.com/groups/5secretstoclearingwithspiritualactivator/. If you have any trouble navigating the page, please let us know, we're more than happy to guide you. Our team is also working on making our contact channels more accessible so our Soul Fam can always reach us easily. For any further questions, please don't hesitate to reach us directly at [email protected]. Thank you again for your patience and for giving us the opportunity to serve you. We're truly honored to walk alongside you on your spiritual journey.

Response from authenticliving.comFeb 12, 2025

Cornel, I am so sorry for the inconvenience. I did some research, and your refund of $222 was processed on Jan 20 via Stripe. The funds should be in your account. The reason for the delay was your emails was landing in our spam folder for some reason. Again, we apologize for any inconvenience that was caused. If we can assist further, please send an email to our customer happiness rep here: [email protected].

Response from authenticliving.comFeb 12, 2025

Kris, I am so sorry for the inconvenience. I did some research, and your refund of $99 was processed on Jan 18, 2025 via Stripe. The funds should be in your account. The reason for the delay was your emails was landing in our spam folder for some reason. Again, we apologize for any inconvenience that was caused. If we can assist further, please send an email to our customer happiness rep here: [email protected]. Our intention is always to leave people better than when we found them, so any way we can make it right by you, please let us know. We are always looking for ways to improve our customer experience, and feedback like yours help us.

Response from authenticliving.comFeb 12, 2025

Eshani, thank you for flagging this! We made a switch a few months back to remove replay options. This was due to the fact that we were getting better results when our students showed up LIVE, and we are always thinking of ways to get better and better results for our clients. My guess is that some of the ads we had up still had verbiage of our old marketing that offered replays. In that case, we will 100% honor that. Please send me your email, and I will personally send you a replay of that specific event. I am sorry for the inconvenience that this caused. The company was started with the pure intention to help people, and leave them better of than when we found them, so any way we can make it up to you, we will. It's feedback like yours that helps us improve our processes day by day.

Response from authenticliving.comFeb 12, 2025

Karen, thank you for sharing your feedback! Could you kindly share your email with me so I can investigate what happened? I am sorry to hear that you didn't get the email login immediately! The service we signed up for (to send the emails out) normally sends it out in 5-10 minutes, and most of our customers get it within that time frame. We also have noticed that our emails also end up in spam/junk folder for some of our customers, so they never see what we send them Either way, we want to make it right by you, and I once again apologize that your experience was anything less than excellent. Please let me know how we can assist further.