Authenticate FirstReviews of authenticatefirst.com

Response from Authenticate FirstFeb 28, 2026

We would like to address this situation and provide some context. Turnaround time alone does not determine the accuracy of an evaluation. In some cases, when required details are clearly visible and an expert is immediately available, a determination can be completed quickly. All authentications are performed by trained human experts — not automated systems. We are also unable to locate any record of you contacting us based on the information provided here. Every order includes a message window for direct communication, and we respond to inquiries within normal business timeframes. If you attempted contact elsewhere, we encourage you to reach out again with your order information so we can review the situation. It is also important to note that purchase location alone does not always establish authenticity, particularly without documentation tied to the specific item being evaluated. If you would like us to review your case, please contact us directly with your order number so we can investigate and provide appropriate guidance. Authenticate First

Response from Authenticate FirstFeb 28, 2026

We’re sorry to hear about your experience, as situations like this can be very frustrating. For clarity, our certificates are issued to the original client who submits an item for authentication, and they apply only to the specific item shown in the submitted photos at the time of evaluation. Unfortunately, in secondary market transactions there are situations where certificates are misused — including being reused, altered, or associated with a different item than the one originally reviewed (commonly referred to as a bait-and-switch by a seller). This can occur without our knowledge or authorization. Based on the information provided here, we are unable to verify whether the certificate you received corresponds to the item you purchased. We strongly encourage you to contact us directly with the certificate number and order details so we can confirm its validity and whether it matches the item in question. Authenticate First has been in business since 2013 and performs evaluations using trained human experts. We take potential misuse of documentation seriously and are always willing to investigate when information is provided. Please reach out to us directly so we can assist further. Authenticate First

Response from Authenticate FirstFeb 28, 2026

Thank you Marie for taking the time to leave a review, it it truly appreciated! We hope to work with you again!

Response from Authenticate FirstFeb 28, 2026

We understand that authentication outcomes can sometimes be disappointing, particularly when they impact a sale. For context, we have worked with Poshmark for many years as one of their authentication partners. Large platforms conduct extensive due diligence before selecting service providers, and long-term partnerships of this nature are built on consistency, reliability, and performance over time. We have also been in business since 2013 and have performed a very high volume of authentications across multiple organizations and individual clients. It is also important for consumers to understand that differing opinions between authentication providers can occur. The existence of another opinion does not automatically establish that any one provider is incorrect. Authentication is not a regulated industry with a single governing authority, and methodologies and expertise vary between services. There is no identifying information in this review that allows us to locate the order referenced. If you would like us to review your case, please contact us directly with your order details so we can examine the matter through the appropriate process. Authenticate First

Response from Authenticate FirstFeb 28, 2026

We would like to clarify how our process works for anyone reading. First, turnaround time can vary depending on expert availability and the clarity of the submitted information. In some cases, when required details are visible and an expert is immediately available, an evaluation may be completed quickly. Speed alone does not indicate anything improper about the process. Second, authentication results are delivered through the client’s dashboard — not by direct email. An automated notification is typically sent when an order is completed. If that notification was not received, it may have been filtered to spam or junk folders. Regarding explanations, our Terms of Service — which all clients must review and agree to prior to placing an order — clearly state that we do not disclose detailed reasoning or proprietary methodology when an item is determined to be counterfeit. Our authentication processes constitute proprietary intellectual property developed over many years and are not publicly disclosed. This is standard practice within the industry. Based on the information provided here, we are unable to locate the order referenced. If you would like assistance accessing your results, please contact us directly with your order details and we will be happy to help. Authenticate First

Response from Authenticate FirstFeb 28, 2026

We would like to provide some clarification for context. Receipts or statements about where an item was purchased do not, by themselves, establish authenticity. Documentation can be transferred between items, reused, or misrepresented in secondary market situations, which is why authentication must be based on the characteristics of the item itself rather than purchase history alone. Unfortunately, we do encounter situations where purchase claims are inaccurate, which further reinforces the need to rely on the physical indicators of the item. Hermès is one of the most specialized categories in the industry, and we work with an expert who is widely regarded as among the strongest Hermès specialists internationally. While no professional service can claim absolute infallibility, the likelihood of an error in this category is extremely low given the level of expertise involved. We are also unable to identify the specific order referenced based on the information provided here. If you would like us to review the situation, please contact us directly with your order details so we can examine the matter appropriately. Authenticate First

Response from Authenticate FirstFeb 28, 2026

This statement is incorrect. Authenticate First does not engage in discriminatory hiring practices. Employment decisions are based on qualifications, experience, and the ability to meet the requirements of the role. In fact, many members of our team are parents, including individuals with young children. Additionally, the individual making this claim is not a client and has not conducted business with our company. Reviews are intended to reflect actual customer experiences, and statements from individuals with no business relationship to us do not represent our services or practices. We take fairness, professionalism, and accuracy seriously in all aspects of our business. Authenticate First

Response from Authenticate FirstFeb 28, 2026

We would like to clarify what occurred here for accuracy. Some items require specific identifiers — such as tags, stamps, or other manufacturing markers — in order to provide a reliable authentication opinion. When those identifiers are not present, the correct process is typically to decline the order, as initially communicated to you. After further review by the expert, however, sufficient indicators were identified to allow a determination to be made based on the available information. As a result, the order was completed with an authentication outcome rather than declined. If there was any confusion regarding the earlier message about acceptance criteria, we apologize. Our goal is always to provide the most accurate assessment possible based on the information available. Regarding the credit referenced, if you believe there is an outstanding issue, we encourage you to contact us directly with the order number so we can confirm the status and address it promptly. We appreciate that you previously had a positive experience and regret the frustration this situation caused. Authenticate First