Authenticate FirstReviews of authenticatefirst.com

I think they are using AI for their authentication as it used to take 24-48hours now the last bag was literally less than 4 minutes to authenticate. I also received a request for more pictures today for another bag and it had AI under the request. Ive used them for 4 years now. I agree they are definitely not friendly and I'm considering finding another company.

They assessed my store-bought Gucci as fake as they thought it was a super fake from Italy. According to them, “the makers of these super fakes are using the same materials and such because it is common there that once a factory loses the contract to a brand such as Gucci, that the employees still produce them illegally as they leave behind where the materials to make the items were bought.” If the ones actually making the bags have the same skills, the same design, the same cutting, the same materials - how can they tell these bags apart when the only difference is the arbitrary contract between 2 companies? This doesn’t make sense to me. Anyway the bag was bought by me in Gucci boutique in Sydney airport in 2019 - I have no doubt of its authenticity but I need to get a third party authentication service for my future buyers. By the way I also sent the same images to 2 other authenticators (legit grail and Legit App) and both found my item authentic. The images stored on their sites are also in much better resolution, Authenticatefirst is just that confident in their ability to call out a fake bag in this case, despite the auto-resizing of my picture submission. Needless to say I will not use Authenticatefirst anymore after this. I respect them for sticking to their opinion. If I didn’t buy this bag myself I would be convinced by them, but between Gucci boutique selling a fake vs authenticatefirst thinking my bag is a fake, I have to lean towards Gucci boutique in this case. I have nothing against the way Authenticatefirst works at all, I just disagree with them in this case thanks to the fact that I know where I bought my item, and hence I can’t trust them in the future to check other bags of mine anymore. Also just some advise to future buyers/seller of luxury goods - always seek second and third opinion every time. It might be expensive, but the peace of mind is worth it.

Completely unreliable. Known authentic items purchased from dept store, they are saying fake. Do not trust this source.