AutelpilotReviews of autelpilot.com

Very bad quality product. The drone broke the first time I used it. They don't have any warranty. Never reply emails. I have to recover amount by my bank.

La marca Autel me ha defraudado. Compré en septiembre un dron, el cual no estaba bien, y hasta finales del mes de abril no lo he recibido correctamente. Nada más comprarle me puse en contacto con la marca y lo único que hicieron fue darme largas alargando así los tiempos. Gracias a un buen trabajador que me contestó y me indico los pasos a seguir pude realizarlos y ya tengo el dron. No se cómo teniendo Autel drones tan buenos tienen ese servicio técnico tan malo. Me ha defraudado como marca, perdiendo a un cliente.

I ordered the Evo 2 v3 bundle. I placed my order online and found it to be easy and straight forward. I ran across a problem with the discount that comes with sharing your email address. This gave me the chance to contact customer service. I was very pleased with the prompt replies and resolution! The order arrive in a short time. Everything was packed well and had no problems setting up. VERY pleased with my new drone! I did have an issue with UPS which had nothing to do with Autelpilot. I gave the infomation to Customer Service and they used it to correct the problem. I am VERY pleased with this company and will continue to do business with them! I highly recommend you buy from them as well!.

I've encountered the problem concerning downloading data from the drone. The customer service agent replied and resolved this problem in one week! Thank you for your kindly support.

I purchased a Evo max 4t paid 10000$ for it which was 12557$ Canadian dollars!! The drone was never delivered to my address! They sent it through DHL shipping and I had asked DHL that I would pick it up from their warehouse location and they didn’t even listen and somehow they sent it out for delivery and package was lost… Autel quickly took care of the bad situation and dealt with it amazingly and sent me another one fast shipping and included me extra batteries for the bad experience… I dealt with a lot of drone companies online and this one is the best one ever… this is my 11th order from this company and always has been amazing… thanks autel…

Good quality product, aswell as good customer service/support. I had to send in my Nano+ to be fixed and they kept me updated throughout the entire process and answered any questions I had.

Sophia was very professional and offered great advice to contact the right person to help with my request.

1) 통관의 어려움 : 중국과 한국의 관계가 악화되는 시점이라서 피치못할 외부 변수가 작용하였습니다. 하지만 오텔사 직원분들은 지속적으로 추진해 주신점 너무 감사합니다. 2) 해결책의 선택 : 중국 이외의 다른 나라 공장을 활용하셔서 배송해 주신점 너무 좋았습니다. 3) 향후 추진요청사항 : 한국에도 오텔사의 제품을 선호하는 이들이 많습니다. 조속한 시일 내에 한국에도 서비스센터, 오텔사 직판매점이 신설되었음 하는 바램이 있습니다. 세계에서 드론시장의 선두주자가 되시길 기원합니다.