AutelpilotAutelpilot, an Autel Robotic Official Authorized Dealer. Shopping Autel Robotics drones/quadcopters and accessories at the best price at autelpilot.com. Check out EVO II Drones, EVO Drone, X-Star Drone, EVO & EVO II accessories, and more products now!
Autelpilot (autelpilot.com) has 161 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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161 approved reviews, newest moderated first
generoso P.
OMG- The stress- Autelpilot has drones but they are unable to send them to Australia within a reasonable time- Therefore if you want to buy any Autel drones scout around in Perth or Townsville first before you look O/S- I will given Eric some credit they did provide a refund but I lost money with the currency conversion. I am very very disappointed!!
Jerzy K.
Order # 1005. Completion of frivolous people. I bought propellers for Autel Nano on the UK website. The parcel was to be delivered within the EU within 5-6 days. After paying, I received an e-mail confirming the acceptance of the order. It was only upon my additional inquiry that they informed me that the parts were not in stock in Europe. And the delivery can be minimum 15 days. I replied that it was impossible because it was an urgent matter and let them send them from a warehouse in China by courier to Poland as an equivalent for misleading the customer while shopping. They promised to ship the next day with the fastest courier company. As a result, they sent by ordinary postal, economic letter. That is the cheapest and the longest possible postal form. A shipment from China to Poland will take 15 to 30 days. And the whole problem cannot be solved anymore. This is an incredible company. It has rubbish information on the store page. Then he gives the wrong information. And all this for the high price of the propellers. In the original Autel store, the same propellers are $ 10, and they take £ 23, which is over 3 times that, and they still do that to customers. I will never buy anything there again and I will inform all my fellow drones to avoid this store. I also filed a complaint with Autel's headquarters. Updated 02/18/2022. It is not true that the order was pre-sale. On Autelpilot.co.uk it was marked as available immediately, with delivery times of up to 5-6 days within the UK and EU. At the time I was informed that it was out of stock, the status was still the same on the website and it is still now.
Response from AutelpilotFeb 17, 2022
Dear Jerzy Kicinski, Thank you for preordering "The EVO Nano Propellers" in our store with the shipping address "Poland" on February 10, 2022, after your purchase we have sent you a confirmation email. And due to the EVO Nano & Lite Accessories being just released, there has been a shipping delay, we sincerely apologize to you for the delay. We shipped your order on February 15, 2022, and provided you with the tracking number. Due to the European government charging higher VAT and customs duty and we are responsible for all of this and have not charged you any duties and VAT, the price will be a little higher than the US market, of course, if you are not satisfied with your purchase, our store provides 30-Day return policy from the day you receive it, you can return this to us for a full refund. By the way, we have visited your account, you always left a 1-start review for every site, we provide our customer 24 tech service, 30-day return & refund service, and 1-year warranty, hope our service can help you. If you still have any questions you can contact us via email at "[email protected]", we will come back to you within 24hours and you can also visit our return policy here https://autelpilot.co.uk/pages/autelpilot-return-and-refund-policy. Kind Regards, Eric www.autelpilot.co.uk
Aro R.
Order number: 2596 An Autel Smart Controller for Series 2 was pre-ordered on 25 May 2021 and $1289.00 paid. I emailed Autelpilot 6 times since July 2021. Initial replies were product was waiting to be produced. Last email was 15 Jan 2021: no reply. Another attempt to contact via their website contact page a week ago: no reply. Further attempt to contact them via 'chat' on their website today: no reply. DO NOT BUY FROM THEM unless you want to lose your money. Completely dishonest, disgraceful and unprofessional. Rating is actually Zero star.
Carter Wood A.
AUTEL ROBOTIC IS THE OFICIAL STORE , NOW IS AVALABLE , I!!!Beware wiht this web 🚫AUTEL PiLOT🚫 operates in China, it is a dealer that pretends to sell Autel Evo drones, but they do not have the merchandise, once you pay, they do not send anything and wait for you to claim your money back by pay pal. this process can take 90 days, they work with your money. they are scammers....don't put your money on Autelpilot
Response from AutelpilotFeb 17, 2022
Dear Carter Wood, Thank you for your feedback! But I didn't find an order under your name in our store, maybe the question you feedback is about the EVO Nano & Lite Series, the EVO Nano & Lite drone was released on October 1, 2021, and it's available in January 2022, we know the waiting is long and waste you lots of time, we sincerely apologize to you for this issue. But till today all preorders in stock have been shipped. And we have 2 warehouses in the USA and all orders will be shipped from our California or New Jersey warehouse, and once shipped we will provide you the tracking number, and usually, you will receive it within 3-5 days. If you have any issues you can contact us at [email protected] and we will get back to you within 24hours. Kind Regards, Alex
Deldrin E.
They don't honor their refund policy. They will ask you to wait and wait. Product is available on the website but doesn't ship for a month. Then they won't refund it even though the website says they offer a full refund if they haven't shipped. Sketchy business.
Response from AutelpilotFeb 17, 2022
Dear Deldrin Elspeth, Thank you for your feedback! We provide a 30-Day return & refund policy and you can send us the cancel order notification to [email protected] to request cancel your order anytime if it has not shipped, and if your order has been shipped then we provide you with 30 Day return service. For preorder, you will wait a long time but we will honor our preorder policy. And for return policy you can visit it here https://www.autelpilot.com/pages/return-policy If you have any issues you can contact us at [email protected] and we will get back to you within 24hours. Kind Regards, Alex
Whisper W.
One person in charge of customer support who lies via email and has a fakw whatsapp account. Drone never shipped
Response from AutelpilotFeb 17, 2022
Dear Whisper Wisp, All orders will be shipped out within 24hours if they're in stock, and the tracking number will also provide to you automatically. Of course for the preorders, there will have a little shipping delay, we sincerely apologize to you for this issue. If you have any issues you can contact us at [email protected] and we will get back to you within 24hours. Kind Regards, Alex
Geollix A.
Bought a drone weeks ago. Still hasn't shipped. Website says it should ship in days. Be careful!
Response from AutelpilotFeb 17, 2022
Dear Geollix Allister, For preorders, there will have a little shipping delay, we sincerely apologize to you for this issue. But please don't worry if you have purchased in our store, we will honor our shipping policy to ship our order and provide you the tracking number. If you have any issues you can contact us at [email protected] and we will get back to you within 24hours. Kind Regards, Eric
Darrell W.
Advertising is misleading for the Autel Nano as they advertise shipping in 48 hours but the drone has not been released for sale as of yet. Their ad is simply a pre-order ad and misleads the consumer who thinks that they have it in stock.