Andrew H.
Deceptive Website
Updated Review: I was finally contacted by someone apologizing for the lack of response and making good on my purchase so for that, I at least know that they are a real company and just slow in responding. It took over a week to hear anything out of them. Origanal Review: This website is not trust worthy, it offers discounted prices on Autel products. I placed an order and never recieved the merchandise that I purchased. Attempted to contact them through email, Whatsapp, and the Chat box on the website. I never received a response and finally disputed the charge to get my money back.
Response from AutelonlineDec 22, 2025
Dear Andrew, We sincerely apologize for the delayed response and the inconvenience caused. Due to a high volume of inquiries during our Christmas promotion, your message was unfortunately missed. We have now rechecked your order and confirmed that your upgrade card has been successfully activated. Please check your device to verify that the upgrade is completed. We truly regret this experience and appreciate your understanding. If you need any further assistance, please contact us again — our team is ready to help.