Steven C.
Got screwed full unused sub scription for no reason.
My autel scanner out dated charging port quit working without my knowledge. I baught the new subscription and only added my scanners vin to the subscription before it died and the charging port in not fixable. And now I have a full unused subscription for no reason becasue ive heard nothing back from autel about refunding me. Highly considering going to Launch now.
Response from AutelonlineSep 9, 2026
We're truly sorry to hear about your experience, and we completely understand your frustration. To clarify, the software subscription was purchased from us, but the diagnostic device was not. Unfortunately, once a software license is activated and bound to a device's SN, Autel's policy does not permit cancellations or refunds — this is beyond our control as a dealer. However, we don't want you to feel stuck. Here's how we can help: License Transfer — If you replace your device with another Autel unit, we can assist you in transferring the unused subscription to the new device. Repair Options — A faulty charging port may still be fixable. We can recommend trusted repair services if you're interested. Loyalty Discount — If you decide to purchase a new scanner from us, we'll offer you a special discount on your next order. Please contact us directly — we genuinely want to help you find a solution and make things right.