AutelReviews of autel.com

This company advertise pro diagnostic devises which they are not.they very basic devises unless you spend upwards of a thousand pound.they don't honour the guarantee.

Dreadful experience trying to register. Will not send email verification, absolutely dire.

Really BAD customer service!! Evo 2 remote controller does not recognize my Samsung S23 Ultra and they don't how to fix it.

Autel Tech Support is the worst company I have ever dealt with. with 78 percent people agreeing with a 1 star rating, I wish I would have researched reviews before buying from them. I have tickets 2 years old that support has not responded too. If you need immediate support, you're likely waiting 3-4 days. There is no support on the weekend. If you anticipate a crisis, expect to curse them frequently as they don't care to improve their support by any means. Their products are still old fashioned and difficult to use. You will have to spend a lot of time watching youtube videos as it is the extent of immediate support, and its unlikely going to solve your problem. I would not spend any money on this company and definitely not on renewing a subscription. I greatly dislike this company based on the multiple experiences.

I dealt with Alex at 'impact diagnostics uk autel dealer' Did his best to Rob me out of thousands of pounds. Bought autels best tool,I received it and it wouldn't identify with several cars. An absolute pile of rubbish. He did his absolute upmost not to refund me after I had the unit for less than a day. Thankfully my visa card made him refund me. Don't buy this rubbish or anything from impact diagnostics

Bad customer support. Have tried to use “update all” for months, but doesn’t work.

Catastrophic bad support. After SW upgrade my AL619EU lost 60% of the vehicle coverage and is now useless to me. No solution or refund offered. AVOID BUYING ANY OF THEIR PRODUCTS!

SAV ? Where is the SAV ? When you put a question they reply : we don't know , we haven't a solution They don't care about customer