Jeffrey F.
Happy with their service
Happy with their service. Very infomative on tool capabilities, repair and service options while getting me registered with my new tool. I wish more companies operated like this, going beyond the minimum.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Showing 48 reviews with 5 stars · Clear filters
Jeffrey F.
Happy with their service. Very infomative on tool capabilities, repair and service options while getting me registered with my new tool. I wish more companies operated like this, going beyond the minimum.
Mick K.
Very courteous, knowledgeable, understanding and recommend his services in the future.
Chris S.
Jodie and his team went above and beyond, they made sure we received the correct updates and provided access to all operations we needed. I would highly recommend them.
Stephen S.
The wait was reasonable. But Jodie was phenomenal. Efficient yet patient and very clear in the support he provided. What an encouraging thing it is when a great product is complimented with exceptional service. A rare duo today. Thanks ever sooooo much. Steve Sturgeon.
Alex C.
Hi. Jodie and Autel. I am a autel Autra Maxisy. I have been holding on my decision to update my tool, but after talk with this support Tech I am 100% ready upgrade and update software. This guy hit me out the park like a flying ball that was it by a professional hitter. You want this guy to talk with every person that calls in. of course i know that not Jodie is good, very good. Thank you. Keep up the good work!!
Yagi
Jodie and team were great and extremely helpful. I was on the phone for awhile trying to reach tech support, but Jodie was very quick to respond to my email request. Jodie also went out of his way to email me instructions on how to handle my issue, which was very helpful. What I really appreciate from him was that he was willing to stay on the phone with me to ensure that my problem was resolved. He wasn't just going to give me instructions and hang up. You don't find customer service like that to often. Thank you again Jodie and team!
Me
The individual who helped me, was very patient with my situation, and quickly solved all my issues.
Lindsey C.
Jodie was able to help me get a couple of different scanners set up and was even able to help us with our email accounts being locked out. He was able to quickly help us and explained what he was doing every step of the way.