AutelReviews of autel.com

Sent a faulty product. Following the website I ve got in touch with support over whatsapp. The person in the other end was absolutely vile. Avoid

Absolutely dreadful service from this company. I had an Autel EV charger which went faulty after 18 months use. It has a 36 month warranty. When I attempted to contact Autel about getting a repair or replacement despite numerous attempts they refused to engage. I had to get an alternative company install a new charger costing me just under 1000 euro. I would strongly not recommend this company or their equipment as there follow up support is non existent.

Frustrating Experience I’m extremely disappointed with how this situation is being handled. About two months ago, I purchased a Vinfast VF8 and was informed about local incentives that could help me recoup some of the cost for installing a Level 2 charger. I went ahead and had the charger professionally installed, expecting everything to go smoothly. Two weeks after installation, the installer who was supposed to help me claim the credit—asked me to connect the charger to the internet. That’s where everything started falling apart. Using the Autel app, I tried to get the unit online. It wouldn’t connect. I even purchased an exterior modem to boost the Wi-Fi signal, and still nothing. I reached out to Autel’s North American support team. First issue? The response time. It takes 2–3 days to hear back, every time. When they did reply, they sent a long troubleshooting list, much of which I had already attempted. I ended up removing the front panel, buying a 100ft Cat6 cable, and running a hardline from my router directly to the charger—still no internet connection. After more back and forth, tech support finally suggested the unit might be defective. But instead of handling a replacement themselves, they pushed the issue onto the dealer. When I contacted the dealer, they told me Autel needed to initiate the claim. So now I’m stuck in a loop, getting passed from one side to the other, with no clear resolution in sight. This has been incredibly frustrating. No one seems to take ownership, no one acts with authority, and there’s a general lack of urgency. Based on my experience so far, I cannot recommend Autel. Their product may look promising on paper, but if something goes wrong, you’re on your own.

Kein Bock was zu verkaufen? Enttäuschende Kommunikation – kein Kundenservice erkennbar Wir haben dem Unternehmen am 08.05.2025 eine konkrete Anfrage zu einem hochpreisigen Auslesegerät geschickt – bis heute (mehrere Tage später) haben wir keinerlei Rückmeldung erhalten. Eine simple Antwort, selbst eine Absage, wäre ein Zeichen von Professionalität gewesen. Stattdessen drängt sich der Eindruck auf, dass weder Interesse am Verkauf noch an grundlegender Kundenkommunikation besteht. Wer an einem zuverlässigen Geschäftspartner interessiert ist, sollte sich bewusst sein, dass man hier offenbar auf sich allein gestellt bleibt. Sehr enttäuschend. Bei einer Angebotsanfrage für fast 2000€ ist das ein Witz.... Dann kaufen wir halt wo anders =)

Absolutely useless the customer support is 0 no technical Engineer or department can't answer simple questions Chinese product China company who don't care I will never buy from them again buy a Sanpon yes cost more but at least you get support

Unbelievable support to update . I had an Max Link OBD code Reader , changed my car and needed to update the reader . Unfortunately it wouldn’t update as it don’t like chromebooks and need Microsoft . So I sold it on eBay . The buyer had nothing but trouble with it . He’s got Microsoft PC . Their website is totally rubbish and not user friendly . Between the 2 of us we just about managed to re register the item to him . But it still wouldn’t update as it appears he had to email / contact Autel directly to de register the reader from my account to his . Basically I wouldn’t bother unless you are a tech Wizz . If autel are reading this please help out so the guy can use his device .

Very poor customer service. They don't take returns if their item doesn't fit your car

Absolute useless crap. Only thing I can do with my MaxiIM508 is to read and erase codes, same I can do with my other diagnostic tool which costed me 40usd. Cannot even program the new TPMS sensors since it does not let you to enter reg codes manually but requires a id reading tool. That was a costly mistake to trust known brand. Never again