AutelReviews of autel.com

Awful customer service. Tried to use an SFD that we paid £12 to allow us to clear down codes on a new VAG car. It would not work after following instructions, and when I contacted customer service the accused me of trying to get another free gateway pass when I just wanted their help. Boils my urine.

I ordered an Ultra Lite S Diagnosis Scanner on 3/11/25 from these cowboys who tried to rip me off by sending me the Ultra Lite scanner an older version scanner without informing me. So after 9 days of ordering and finally receiving the older scanner i notified AUTEL and paypal stating the wrong scanner was sent to me,so i asked for a return label through paypal and after receiving the label i took pics of scanner in box and the return label as asked for by AUTEL.So i dropped it off at evri dropoff 11/11/25 as asked by AUTEL...Now 24/11/25 i still have had no refund from AUTEL and have to wait for paypal to investigate them to get my refund expected date of 10/12/25.WHAT A JOKE... SO PLEASE AVOID AVOID THIS CHINESE COWBOY COMPANY AS THEY TAKE YOUR MONEY QUICKLY BUT AVOID REFUNDING YOU QUICKLY....AVOID AVOID AVOID...

It does some basic stuff but there are significant shortcomings: 1. The damn thing DEMANDS to be updated. I don't need newest vehicle coverage, mine are covered. So far it works but throws a nasty warning "To continue using, you MUST update." What's up with that?!? 2. It refuses to send emails with freezeframe. Yes, it is connected to WiFi. I sent a question about this issue, and they responded with an ad. So if you expect any level of support, forget it. 3. It demanded that I created an account and immediately attempted to access/take control of my email account so I had to change the password.

WORST COMPANY EVER NO SUPPORT WHATSOEVER STAY AWAY AND BUY FROM SOMEWHERE ELSE IF IT DOESNT HAVE A TAG THEY NOT INTERESTED YET ITS ALL THE SAME COMPANY ABSOLUTE SHIT SHOW OF A COMPANY I WILL NEVER BUY AUTEL EVER AGAIN

Do not buy any autel products as the service after warranty is non existent, phone numbers do not work in Berlin or Netherlands. They take 24hrs to send 1 email and you'll get nowhere, no repair centre details no nothing I've never known so much incompetence from a so called major company. Uk autel won't help unless it's tagged from their company, totally useless Never buying any autel devices ever again

Absolute outright thievery, sent in a couple of units to just have flashed to remove forgotten passcodes and was quoted over $1900, one under warranty. We were told prior to shipping that there wouldn't be a charge for units under warranty. BTW you can purchase both new for same money. I wouldn't use this company or it's subsidiaries.

Warranty is not really a warranty I trusted Autel for my shop, but when the tool’s battery died in 6 months, Autel customer service was slow and unhelpful. They said I had to pay shipping to get warranty repair. Why should customers pay to fix your defective product? Very disappointing experience.

This company is a fraud. I purchase a car computer scanner to reset the oil change I do yearly and to clean my DPF filter once in awhile. When I purchase the machine was never mentioned I needed constantly an 150 AUD yearly subscription to be able to access those basic funcions. My first yearly subscription has expired and now I can't access those basic functions anymore without paying again 150 AUD for a mere year of use. Thiefs!!!!!!! I paid the device 400 AUD and I should be able to use all the basic funcions it was advertised to do without forcing me to keep an super expensive subscription going. Now all finctions have disappeared until I pay the autel mafia 150 aud for another year of use. Shame on you AUTEL if you told me clearly at time of purchase I would have never bought anything from you.