Austin Natural MattressReviews of austinnaturalmattress.com

Great organic crib mattress and sheets! My baby is very comfortable.

I’ve been working with Steve, the owner who is super-knowledgeable, and incredibly helpful. I knew that I wanted to purchase a quality mattress (and bedding) made from healthy, high quality materials, and Steve helped me feel comfortable about the process despite being in the midst of COVID-19. I appreciate that Austin Natural Mattress is high-integrity and locally owned, and I would recommend purchasing mattresses, bedding, pillows and more from them.

Helpful and informative staff made the process stress free. The sales rep was patient and didn't pressure us at all which also made the buying experience pleasant.

Tony Martinez was so awesome. He helped me buy the best mattress for me. He answered all my questions and was very patient. I will definitely recommend Tony Martinez to my friends and family.

I am very upset about the customer service I did buy a matress on May/29/2020 at the Austin Texas online store to my surprise i did tried to track my package with the information that Matress Firm give to me and was impossible so after several emails to the store because they never answered the phones this men contacted me assured me that my matress will be deliver with no problem maybe very soon but at the same time he says that it is not possible to track my package because they weren't Amazon or something like that he says but because he want to be nice with me then him Mister Bert Cantu told me that for sure he would call me as soon he knows something anything about my package, because again they are not Amazon. I guess he doesn't know nothing because I still waiting for a call or for my matress of course I did emailed Matress Firm again and called them and again there is no answer. I make them 100% responsible because i am an assencial worker so my schedules vary everyday and i just need to know when my package would be delivery it is to much to ask? I need to know when the package arrives in order to be here at home I living very close to downtown Austin, Texas all kinds of people walking around without any restrictions and my package couldn't simply be there sitting for hours it could be stolen. Please if someone who working in Mattress Firm see this please help me.

Easy to shop online; great, easy to understand rating for clean, safe bedding.

Overall, easy to order, however details are lacking for several of the mattresses. For example we ordered the Nurture Plush, but no dimensions on line w/r/t thickness for sheet sizing, or anticipated delivery date at checkout.

The customer service was excellent. Dalton went above and beyond to help me find a mattress for my daughter. I am so happy with my purchase (and so is she)! If anyone I know is in need of a mattress, I will definitely send them to Austin Natural Mattress.