Austin Natural MattressReviews of austinnaturalmattress.com

I ordered a $4200 mattress in early October. Six weeks later I called and was told that even though my credit card was charged, the actual order with the manufacturer got cancelled. They were going to place the order again and I'd have it in approx two weeks. I called again in early December and they discovered that my mattress had been shipped to a store in another city, but they would find it and get it to mid-December. It's still not here. Today I called and was told that if someone doesn't call to schedule delivery by the end today, please call again. Why am *I* doing all the follow up? How is it that Austin Natural Mattress isn't aware of what's happening to my order? If I I didn't keep calling and following-up, I would never receive my order - that I paid for at the beginning of October!

I am very upset about the customer service I did buy a matress on May/29/2020 at the Austin Texas online store to my surprise i did tried to track my package with the information that Matress Firm give to me and was impossible so after several emails to the store because they never answered the phones this men contacted me assured me that my matress will be deliver with no problem maybe very soon but at the same time he says that it is not possible to track my package because they weren't Amazon or something like that he says but because he want to be nice with me then him Mister Bert Cantu told me that for sure he would call me as soon he knows something anything about my package, because again they are not Amazon. I guess he doesn't know nothing because I still waiting for a call or for my matress of course I did emailed Matress Firm again and called them and again there is no answer. I make them 100% responsible because i am an assencial worker so my schedules vary everyday and i just need to know when my package would be delivery it is to much to ask? I need to know when the package arrives in order to be here at home I living very close to downtown Austin, Texas all kinds of people walking around without any restrictions and my package couldn't simply be there sitting for hours it could be stolen. Please if someone who working in Mattress Firm see this please help me.

I recently referred my son and his fiancé to Natural Mattress in the Bee Caves location based on my Dr recommendation. The owner sold them a Magniflex mattress. It has been almost 3 months and they have yet to receive their mattress. They have paid for their mattress up front and have been offered no credit to date only a different type or size of mattress altogether as a loaner . The owner has been unapologetic, aloof, and without concern. I would not purchase a mattress at this location.