AurumBrothersReviews of aurumbrothers.com

Bought two bracelets. Finally showed up and “ black diamonds’ were way undersized took it to jeweler and confirmed it. Was told they would not return because I took tags off. Worst customer service. Sent pictures 3 times. Looked nothing like the one in pictures on man’s wrist. Half the size the other bracelet purchased was ok found very similar for third the price. Still waiting for money back.

An otherwise (seemingly) fine-, but small-stoned bracelet from Aurum Brothers is severely bogged down by a fiddly measuring process, excessive daily maintenance (no water, lotion, or sweat), shipping delays, and curt customer service. It requires far too much babysitting to justify the luxury price tag. Note: color in photos on website is better than what you receive in person. Stones are not as bright or colorful. Here is my honest breakdown Based on ordering 6 items, still waiting for resize of first 3 and receipt of last 3 items: Sizing Confusion: The measuring process is overly complicated. The ordering cart/instructions provided does not clearly explain how to measure your wrist properly, leaving too much room for sizing errors. The website needs more work on this area to be helpful to customers and prevent re-sizing and rework for crafts-persons Impractical Maintenance: The product looks beautiful, but it requires far too much care to wear constantly. You must avoid water, lotion, swimming, washing, showering, and perspiration entirely. You are also expected to constantly wipe down the natural stones with a cloth. Surly Customer Support: Shipping times are slow despite the website indicating 2-4 days to assemble items from date of receipt. When I reached out for assistance (so many times), I was repeatedly and consistently met with curt and surly semi-responsive customer service. Repairs are pricey (plus shipping). First re-sizing is allegedly free--indicative of the fiddly process and consistent problems in this area. Infrequent order and shipping status. Need some process improvement and better web instructions for better customer experience. You may want something less fiddly and more durable for daily wear. ...though their products are very fine looking (but pricey) for dressy occasions.

Bracelet détendu malgré les précautions apportées quotidiennement. Il est demandé 15,00€ pour remettre à la taille : normal. Là où on se moque du client c’est qu’on demande 25,00€ de frais de transport. N’achetez pas chez eux Les produits sont chers donc on attend un meilleur service.

Disappointing is what I would describe that turned up - doesn’t even really look Like the item shown - would not buy from again - extremely expensive for what it actually is.