AurumBrothersReviews of aurumbrothers.com

They are so unprofessional and incite a terrible charges on their order at delivery which was not mentioned when purchasing , please avoid them by all means, they have zero customer relations and will totally ignore you, they refuse to to deliver my order because of 67pound charges who was not mentioned erlier

Unfortunately my parcel wouldn’t be despatched until I paid UPS an important fee of nearly £100, whilst they do have a notification it is buried deeply within the website. So this becomes a very expensive set now. Wasn’t a very caring response either form the company, they offered a refund minus all shipping and import costs so I’m nit £200 for no product so had no choice, they should be clearer on the shipping costs.

Before placing the order, it reads ships in 1-3 business days. After they get your money, the email states it will ‘be ready in 2-4 days’. When, after 4 days, I still did not receive any tracking info, I wrote to customer service. I was then told it takes 3-6 days just to make it. Ordered as a gift and was left with nothing to present on the day. WHST AN ABSOLUTELY UNPROFESSIONAL COMPANY!! Avoid!

I brought 4 bracelets in 2017, over 650USD. In July 2024 one snapped, so I sent all 4 to have the string replaced. I figured 7 years wasn't a bad performance as I wear them all the time. Fast forward 2 months and I receive an email telling me I only sent 2 bracelets, they have been repaired, but it turns out one of the bracelets they say they received was a variant I didn't buy in the first place! Awaiting a resolution.

After SIXTEEN emails back and forth with this unscrupulous company about a bracelet they made incorrectly, I ended up having to file a dispute with my credit card company to get my money back. Their “30-day Satisfaction Guarantee” is categorically false. Buyer beware! They refused to make a simple exchange for a bracelet that they made way too tight for my wrist. I had carefully measured per their online instructions, and the sizing instructions specifically state to NOT add any length to the measurement, so I expected to receive a bracelet that was properly and professionally made that did not fit so tight that it made indentations for each little bead into my skin! Any “normal” bracelet should fit well with a tiny bit of movement on the wrist, not only for comfort’s sake, but to allow for the natural swelling and constricting of the wearer’s wrist during seasonal/temperature changes. They refused to acknowledge their mistake and informed me that the only way they would correct THEIR mistake was for me to pay to resize the bracelet. I’ll also have to comment on the quality of the piece itself, regardless of their sizing mistake. The materials felt cheap and fake, almost like costume jewelry. I will admit that I did not test it in any way, but the metal components felt like they were plated and not true polished metal. I would also have concerns about the silicone “string” they use and its longevity, as it seems to be a thinner gauge than almost all of my family’s other pieces and how durable it may be. I would expect better of a product at this price point.

Advarsel mod at handle med dette firma. De annoncerer meget i Danmark og har smukke produkter De tilbyder at man kan returnere / re-fitte men efter at ha returneret og betalt for det har de beholdt mit armbånd til ca kr 1000 - dårlige undskyldninger, bortkommet mm så har det ikke været muligt at få dem til at sende mig mit armbånd. Simpelt tyveri eller bare den dårligste kundeservice ever.