AuraReviews of aurahealth.io

Terrible customer service. Signed up for a free trial and they took $129 off of me without warning. I asked to have this refunded and they have ignored my emails and been very vague. A lot do people have had similar issues so clearly this is a scam. Do not download this app!

I don't remember downloading this app at all...but it's entirely possible since I do DL a lot of apps to go thru & find the one I want. However, I am 100% positive that I never signed up for a subscription with Aura Health...so WHY does my bank acct show a $69.99 charge from AH?🤔 My Apple subs list shows that not only am I not currently subscribed...but I've NEVER been subscribed to Aura at all! It doesn't exist on my sub list. Also, this was charged to MY debit card, the one we don't use. We only use my husband's card online~to prevent fraud showing up on both cards at the same time. That'd leave us stuck with no debit card while waiting for 2 new ones in the mail! I am absolutely furious! Every time either of us gets a new debit card, it's not long before some random fraud charges show up! WTF?!? We just got new cards a few months ago...this cycle of "fraud on acct--we get new cards--repeat" is completely UNacceptable!!! Now we have this fraudulent Aura Health charge on my card...along with 6mos of fraudulent charges on my husband's card from a well-known scammer company~ Total Adblock! (we already had fraudulent charges from them in the past & reported them to our bank...now they're back!?!?!) So we'll be without a debit card once again.😖 Super frustrating...& illegal! HOW do they keep getting away with this??? Please be cautious about even downloading this app. Looks like I'm just one of many who've had fraudulent charges from AH.

I bought a week's trial via Instagram for £2.00 but my bank called me within minutes to say that AURA had tried to take £52.83 from my account with forecast renewal of the same amount to be taken each month. Card now been blocked. Please avoid at all costs. It is a SCAM.

I decided to delete my account as I wasn’t using it much. After deleting it, they kept trying to charge my credit card for the yearly subscription! I decided to reach out to customer services who with a condescending tone explained that removing the app OR deleting my account doesn’t cancel the subscription. First of all I work in tech and know how it works, removing an app obviously doesn’t do anything. But trying to charge after deleting my account? This is illegal and a fraud. Absolutely disgusting from a company that is supposed to help with mental health, this caused me a lot of stress. I would never use an app built by a company that is clearly only there to generate profit in every way they can, even if it’s illegal.

I'm unhappy as the company have taken a payment of $69.99 despite the fact that I cancelled my subscription. I've contacted them about refunding this, but not heard back sadly. I didn't get any notification that a payment was due etc, so do be careful of this company.

Trial membership of one week cancelled within 4 days of my trial period and they still charged me for a full membership. Should’ve come to Trust Pilot to read the reviews beforehand but expected the trial period to be safe. If I liked it I would keep it if I didn’t I would cancel. I even got the “sorry to see you go” email so there was not confusion that I cancelled. I even went into the app the day after and could see that I was restricted from accessing all content.

The worst customer service ever 😒

Beware! There is no FREE trial. They charged me $70. after one week. I'm scared because I just read how hard it is to cancel. They don't answer the "customer service" phone number, instead directing you to leave your email. They already have it! When I typed "cancel account" their chat said "I don't understand you"!!!