Aura FragranceReviews of aurafragrance.com

I was attracted by the $180 for Parfums de Marly Layton and bought from here since it seemed legit. I've had Layton had before, and you could clearly smell that something was off. Either it wasn't stored right and the smell degraded, or they changed the liquid itself. There was 0 sweet note, it just smelled like alcohol and metal. And if you send them an email don't expect a response, they don't answer.

The problem with Aura Fragrance is that customer service here is completely non-existent. Have an issue with your order? You'll never get help. Ever. You won't hear back from them and it doesn't matter if you email or call them. Sure they undercut most discounters on pricing of niche, but it's for a reason. There's also the issue that they potentially source products that other discounters pass on that don't measure up in terms of quality control (hence the lower price).

I have over 50 fragrances in my collection and a few of them I purchased from Aura Fragrance due to their good pricing. Well, the good pricing comes with a price: UNPROFESSIONALISM. I purchased a brand new fragrance a few weeks ago a d upon receiving it, I clearly received a defective product as not only I received a damaged bottle, but you can also tell that the fragrance had been used considerably. I took pictures and sent it to Aura Fragrance the day i received it to someone's.email by the name of bbodelataurafrance.com. They did respond with a return label after bringing it to their attention. I then asked if they were going to replace my order, but they never responded. I placed the same order again, but they canceled it without any explanation. Fast forward to today, I ordered 3 frags and they cancelled my order again without explanation. I keep inquiring why they are doing this as it makes me believe they are targeting me for their own errors. So Aura Fragrance, I hope you are reading this review. My fellow fragrance collectors, go somewhere else. I would pay a little more rather than be dealing with an incompetent vendor who knows nothing about customer service.

Tried to place my order 3xs and it kept cancelling. Now 3 payments are pending on 2 diff. cards. Called, emailed and spoke to 2 reps regarding issue. Not happy that now I have to buy it somewhere else. I will never do business with aura fragrance again! Owner never responded to my call or messages.

I had to contact them to get shipping updates. Upon opening the mailing package I could tell the perfume had leaked; I took pictures of the wet box that contained the perfume along with the perfume bottle. (The bottle was missing some of its contents.) I emailed them twice and included photos and never received any response.

SCAM!! KEEP AWAY TRUST ME! I have pics and recordings of product and my interaction with them. They sent me what seems like a fake bottle of Mont Blanc and box does not match they had on their website and the smell does not come off of the skin. I work at Macys so I sprayed them side by side and the other one is very weak. I contacted them a couple times and recorded the interaction, and when I told them I'm recording, they hung up and kept hanging up right after that. They don't want to help fix their mistakes and kept telling me I should pay for shipping back the fragrance that does not match what they advertised!

**UPDATE** STILL HAVE NOT RECEIVED. My credit union also was unable to get a response from them. My order went thru with payment on 12/17. I am located just 3hrs away from AF so I expected I would receive my item in short order. As of the date of this review I have not received a response to emails nor am I able to leave a vm as their vm mailbox is full. RUN FAR AWAY FROM THIS SHAM OF A BUSINESS!!

Great price.. that’s about it. Been wearing bvlgari thé vert for about 15y now, but this ain’t it. It smells next to nothing, I honestly thought I had Covid for a second lol. Packaging all looks pretty legit (aside from top being oddly loose). I checked the batch code and it says it was made 1 year and 2 months ago… so it should still be good if it’s a real thé vert. Something’s definitely off about this place.