Au Pair USA by InterExchangeReviews of aupairusa.org

Positive points: the plataforma is great, easy to see the families profile. Training course is great too. Negative points: I would say that Interexchange is an agency for young woman who already know how to travel. Because other than that, would be hard to them to understand how the flight tickets works, steps after landing, etc. A piece of advice. Other agencies have a tour around NY, or presencial training. Only thing I miss, specially for the ones who doesn’t know how to walk around/use metro. Also, would be nice to have a group from all the au pairs in the USA, and another one local. Feel free to reach me out for more details!

Been with different au pair agencies over the last 7 years so we're not new to this process. It's always been smooth and pleasant but this is the first time we've had some difficulties. With this agency everything was generally smooth and people above were nice starting from match to arrival. When it came time to deal with the local coordinator she was extremely inflexible with scheduling for meetings which was frustrating. Tried addressing the concern to the regional supervisor and she wasn't much help. She just wouldn't listen and kept trying to talk over me so I just gave up. Anyways, everything worked out at the end with a lot of effort put in. Life goes on. Thanks to the people that helped and I'll try to write off the not so nice ones as it's not fair to have them represent the entire agency.

Hacen un excelente trabajo pero creo que no dan el seguimiento y acompañamiento correcto desde el inicio

Staff on Mexico is not that great.

The start of our experience went smoothly. Everyone was prompt and communicated in a timely manner. They were also readily available for any questions and our local coordinator is great. After we matched, our Au Pair notified us of some things that raised an eyebrow, however once we told our team they handled it quickly even though it was late in the process.

Overall the Au Pair program is the most cost affective way to have customized childcare if a family is open to having a young adult become part of their family for 1-2 years. I do think the program needs to bring back in person training/orientation like they did pre-pandemic. Training young Au Paits virtually is not the best way to learn. 1. They benefit from having a few days in the US before going straight to the host families 2. They have an opportunity to build a network earlier and ask their fellow Au pairs for help 3. Sometimes they are lost in the virtual lessons and instructors miss out on those verbal cues. English is not their first language 4. I understand that inflation is up and the price has gone up too so I’m not sure why the program is skimping on in person training

After my previous review the agency did reach out to me and discuss some concerns I had, which I definitely appreciate. So I am updating for now and will review again after I can assess better.

I like the experience, but I don't like when you have a accident with some things in the house of your Host Family and they sometimes want that you paid it, so you need to start to put this kind of things in the contract because they can take avantage of you (Au Pair), as they know, you are alone, different language, different culture, etc.