AudiReviews of audiusa.com

I had an appointment scheduled 09.19.2025 for issues they stated was fixed. Only to go to Audi Dallas and was told they will not fix my car or give a loaner. I spoke to Ashelyn who said I was scheduled for diagnosis the issue and repair and provide a loaner. I have all the text, emails and all my receipts of what they said was fixed and the same issue arises. The manager Gregg was rude and told Ashlyn to send me away. They did not offer a solution or try to reschedule other than to get me out the door. I will be making phone calls, this will not go unanswered. Thats fraud to be paid by my warranty company and not actually fix the issue. Audi of Dallas were the only ones that touched my car and I keep coming back for the issues I stated every time is a problem. It’s crazy the only reason someone contacted me from Audi Dallas is because I reported the incident to the director of the service department. When they called they gave some sorry excuse as to why they intentionally dismissed. The service department manager told me to leave and there’s was nothing they could do. Only for someone to reply to say I “felt” dismissed, how about you were not represent so do not tell me how I felt or the events that occurred. I would give Audi Dallas -0 stars, especially if you’re a woman of color. Good luck to anybody who goes there, your vehicle will not be fixed and they do not value anybody but taking your money!

Stay away from Audi — especially Audi of Wynnewood. I purchased a brand-new 2025 Audi S5 and within 24 hours, the car’s locking system completely failed. I couldn’t lock or unlock the vehicle with the key fobs, wallet key, or digital key card. It soon after erased the programming i had done. They kept saying it was new technology and no one seemed to understand how to fix it. But after paying cash for a ‘new’ vehicle, who wants it worked for n any way. The lack of communication and accountability from management was unbelievable. I had to chase updates for days, and when they finally agreed to replace the car, that process was just as bad. I was given the wrong VIN, spent three hours at the dealership reprogramming the replacement, and still left with key features that didn’t work. Promised follow-ups never happened. The replacement car is now experiencing the same mechanical failures!!! This was my first Audi purchase — and it will definitely be my last. Between the car issues and the terrible service, this experience has been nothing short of a nightmare. I even reached out to Audi of America which was a total waste of time. I’ve driven BMW’s the last 20 years, and so regret not staying with them. The product and service were always on point. Avoid Audi of Wynnewood at all costs.

they're a fantastic to drive but you'll be in a loaner more often than not. I leased a Q4 etron 12/2024 and had issues with it immediately. Every time I'd take it in for service from electrical system malfunctions that bricked the vehicle to AC failures to my sunroof not opening I was always told by service that "there's so many issues with these etrons" And apparently that's just what you're supposed to put up with. They've had my car over 20% of the time and I had to inquire about options to get rid of it - they were never offered. Now I'm at the mercy of buy back program team...as I wait to schedule service for the 2nd AC failure in a month.

Took my Audi A5 to local dealer Audi North Shore on May 21st for oil change, 70000 mile maintenance, 72 point inspection and replacement of rear license plate mounting bracket. On June 21st I took the vehicle to the local car wash( my wife usually does this) and noticed the license plate was loose when drying the vehicle off. I tried to tighten the fastener but could not tighten or loosen. Called the dealership first thing June 23rd and explained the situation to the advisor and was instructed to bring the vehicle in at 10:15AM. Service advisor came and told me unit was done and then stated that the mounting bracket that was taken off was not original equipment. I stated that vehicle was purchased new and the bracket was never replaced. Then it was stated that it was never replaced on May21st as it was not in stock but I paid for the part and labor. I am thinking the service tech put another one on from a different model. Why was I not contacted when the correct part came in? I then spoke with service manager as to what was going to be done to make this right. “WE ARE SORRY” and maybe when you bring it in for service again we can do something. I will never return there for service or a vehicle purchase.

I’m writing this review to warn others about the ongoing nightmare I’ve had with Audi Dominion, particularly their Customer Service Relations Manager, Lilian. I purchased a Certified Pre-Owned 2020 Audi Q5, and almost immediately began experiencing recurring oil consumption issues. The vehicle has been in the shop countless times one of those stretches lasting nearly three months. Despite all that time and effort, the issues persist. But what has made this even worse is the complete lack of transparency and professionalism in how they’ve handled my case. I explicitly requested full, detailed repair records showing the actual dates my car was taken in and returned basic documentation I’m legally entitled to as the vehicle owner. Instead, Lilian provided records that only show vague “promised dates,” completely failing to reflect the actual service timelines. It was clear she either didn’t review my request or didn’t care to provide what I asked for. For a brand that markets itself on luxury and customer care, this was completely unacceptable. I've been left feeling disrespected, dismissed, and stonewalled at every turn by both the dealership and Audi corporate. At this point, I am doing everything in my power to publicly hold this dealership accountable until they pull their socks up and deliver the level of service that Audi customers deserve. If you're considering doing business with Audi Dominion, I urge you to think twice. Poor communication, lack of transparency, and a complete disregard for customer experience have defined my entire ownership journey.

Within the last few months and just after my extended warranty for buying a certified preowned 2020 Audi A4 ended, my Radio (MMI) started rebooting periodically. I called Audi and they said that they are unaware of a general problem. However, an internet search shows a highly unreasonable amount of Audi 2020 A4 car owners are having the same issue which started at the same time. It seems Audi did something to make the software in the vehicle have trouble connecting to Audi therefore making it reboot. Since numerous people are complaining about this problem ,with many saying it just started, the issue can't be related to an individual car but overall Audi problem which they refuse to admit. They should issue a recall and fix the problem since this can cause your backup camera to black out when it is needed thereby causing a safety hazard. I have owned Audi cars for 13 years and now Im thinking of going with another brand.

Went to dealership because both headlights displayed discoloration/staining on the interior of the lenses. Dealership sent pictures to Audi USA for approval. Audi will not cover the repair/replacement because function is not impeded. I won't be buying Audi again if this is "normal." Instead, I"ll return to BMW.

I have been a loyal customer to Audi for the last 8 years. I recently leased a 2025 Audi Q6 (March 2025), and I'm astonished by the lack of customer service and quality. As soon as I signed the contract, I was informed by the dealer (Audi Keyes - Sherman Oaks, CA) that car had an issue that prevented me from driving out with it. I was like, how is this possible? Did they sale me a knowingly faulty vehicle? I had to return the next day to only drive back to the Service Team to re-look at my car for the same issues that prevented me from driving out of the lot the day I signed the lease. The issues were a series of MMI warning signals from lights, emergency assist, driver assist, lane malfunction, etc. To this date, I have yet to get my car back (3 weeks) as the service team doesn't know how to fix it. I called Audi's customer care and they indicated that it would take another 30 days to look into the issue. This is not rocket science nor requires investigation. You sold me a faulty car. This is RIDICULOUS. I'm appalled by this lack of action by a car manufacturer that I trusted and believed represented quality. I will never, never deal with Audi again after this experience.