AudiReviews of audiusa.com

Lien Release cannot be done because they need 17 months to "research" title?!? Strongly advising not to use this company unless you are ready to be played.

I would strongly caution anyone against buying an Audi, as serious issues are ignored. I am currently stuck with a 2022 Audi Q5e that has an ongoing electrical system malfunction affecting multiple systems. Despite being under factory warranty, with a confirmed diagnostic fault code indicating electrical malfunction, I have been told there is currently no fix available and that a resolution may not come until late summer or fall; this is 4-6 MONTHS out. “Audi has no idea what’s wrong, no fix, and these ghost codes are happening on other models as well.” Basically my car had detected that something’s seriously wrong, and it’s shutting off systems randomly to protect itself. Their advice? “Our hands are tied, drive carefully. But we can’t tell you whether to drive it or not drive it, due to liability.” Since mid-February, the vehicle has repeatedly displayed a red warning to “safely stop vehicle,” while also experiencing failures in safety features -pre-sense (collision prevention) and traction control randomly turn off. Even more concerning, the vehicle generates false collision warnings. I can be leaving an empty driveway or sitting at a stoplight , and the collision sensors will start screaming warnings, despite no obstacles. The braking system behaves unpredictably—causing the car to rapidly decelerate 11 mph in 7 seconds -on the freeway- when just taking your foot off the gas pedal. Audi claims that it’s supposed to coast; instead, it jerkily applies the breaks. The battery and charging system are also unreliable and inconsistent: Charging should take approximately 2.5–3 hours on a Level 2 charger. Yet, at 5.5–6 hours of charging, the Audi app will send notification that charging is complete at only 19 miles of range, while the Level 2 charger contradicts that, and shows that charging is NOT actually complete. The range used to be 26-32, now has dropped to 19 to 22. The vehicle may display 1 mile of battery range and still show 1 mile even after driving 10 miles. It will sometimes refuse to charge past 19 miles of range. It may display 22 miles of range, and after driving 10 miles, drop to 5 miles remaining. This is not a minor inconvenience, it’s multiple safety issues. A vehicle should not lose critical safety functions or behave unpredictably while driving, nor should core systems like battery management provide inaccurate or conflicting information. At this point, I am extremely disappointed in both the vehicle and the lack of accountability by Audi. I would expect a company with morals to take immediate action when a vehicle presents ongoing safety risks. I hope this review helps others avoid buying an Audi. I work in luxury sales myself, and I am spreading the word daily to everyone I meet.

I bought a 10 year 120K mile warranty directly from Audi. I did not buy it from a dealer. I paid $4032 on a payment plan to Budco Finance beginning 4/19/19. The car had issues with navigation showing us driving across water. It also had issues with no safety features working warnings. The fix was an $800 software update. Audi Pure Protection contract terms exclude software. (even though many hardware functions are software dependent) At that time I was told I had no warranty coverage. It turned out Audi Pure Protection did not put a purchase price of the vehicle on the contract. After many calls between me, the dealer and Safeguard underwriting, they put a cap on the coverage at $59K for a car we paid $72K for. At 82K miles, the engine started burning oil. The dealer said Audi USA requires an oil consumption test which costs hundreds of dollars. The test is covered by insurance only if the engine fails. The engine failed the consumption test. Audi test standards said the engine needed to be replaced. The cost was over $33K. The warranty was supposed to cover it if an inspector approved the repair. An inspector came to the dealer and approved the claim. The claim was initiated and approved for a max payout of $17K, the value of the vehicle. The vehicle depreciated from $72K to $17K in 8 years and 82K miles. The rapid depreciation is based on the poor quality/durability combined with very high cost to repair. For six years Audi USA sold engines they know fail. They no longer sell those engines. Behind the scenes, the dealers are the sales rep for warranty companies. This one was Safeguard. It took me 8 phone calls and sending US mail to cancel the remaining term and get a refund initiated. To get the refund I have to make more calls to Paylink. So, Audi Pure Protection for me covered nothing over the life of the vehicle, cost $4000, and yielded revenue for Audi USA, Budco, Safeguard, and Paylink. I would not recommend ever buying a car warranty. Self insure by putting away money monthly equal to what the warranty costs. The worst part of this is we LOVE the local dealer Audi of Greenville. They have the best service department we ever dealt with. They tried hard to put us in a new Audi but needed Audi USA to help show good faith. We left them an open offer to buy is Audi provides a $10K factory discount on top of other available incentives. Audi USA does not stand behind their product and the fact they sold us a warranty direct proves they don’t value their dealer relationships. Audi of Greenville is a fantastic business who deserves manufacturer support.

Looks like Audi America in 19th Century, 60 days to respond and not in this AI world. When you want to sell car , all comes together and sell car in hours , deliver car to home and when customer complaints or product bugs, you guys expect us to sit and count number of days. I don’t care to drop the car at dealership and stop payments and file case nor post experience online and report on Audi website.

Catastrophic Engine Failure, Incomplete Support, and Breakdown in Communication — 2018 Audi Q7 I am documenting my experience with Audi of Omaha, the Baxter organization, and Audi USA regarding the catastrophic engine failure of my 2018 Audi Q7 at approximately 119,000 miles. The vehicle was properly maintained, and we obtained complete service records from the prior owner, including service performed at Lexus of Lincoln, which operates under the same Baxter of Omaha umbrella. At the time of failure, the vehicle displayed only a yellow warning indicator, not the red “stop immediately” warning that would typically accompany a critical engine malfunction. There was no meaningful advance warning that would have allowed me to prevent or mitigate the damage. Upon inspection, Audi of Omaha promptly estimated the repair cost at $32,000, which exceeds the remaining loan balance and is disproportionate to the vehicle’s market value. I then engaged in nearly 30 days of communication with Audi USA, providing documentation and awaiting responses. Ultimately, Audi USA declined to offer any goodwill assistance. While I understand that goodwill is not guaranteed for an out-of-warranty vehicle, a catastrophic engine failure at this mileage is not consistent with the expectations set by a luxury manufacturer that markets its products as “precision engineered.” Following Audi USA’s denial, I escalated the matter within the dealership. The general manager initially expressed willingness to explore options, including the possibility of a trade-in valuation or other assistance. Based on those discussions, I temporarily removed public reviews in good faith. However, after that communication, no further contact was initiated by the dealership. Multiple follow-up attempts, including calls to the sales department, went unanswered. As a result, I retrieved the inoperable vehicle from the property and sold it privately for substantially less than its expected value had the engine not failed. Subsequently, our family transitioned to an all-electric vehicle and purchased a Tesla, in part due to the transparency of their warranty structure and the company’s demonstrated commitment to supporting its products. Tesla’s warranty includes: • 4 years / 50,000 miles of comprehensive vehicle coverage • 8 years / 100,000–150,000 miles of battery and drive unit coverage, with a 70% minimum capacity guarantee This warranty package is straightforward, comprehensive, and materially stronger than what we experienced with Audi. Additionally, Tesla’s responsiveness and clarity during the purchase and onboarding process stood in sharp contrast to the lack of follow-through we encountered during this incident. This experience has raised significant concerns regarding both product reliability and the consistency of customer support within the Audi/Baxter network. Based on the outcome and the absence of meaningful assistance or communication, we have chosen to discontinue our relationship with Audi and the broader Baxter organization.

My experience with Audi of America has been extremely disappointing. In my personal experience, you shouldn’t expect meaningful help from them — I ended up wasting time going back and forth through emails, hoping for support or help in resolving issues related to the dealership I purchased from (Audi of Huntington). After months of communication, I found myself in the exact same situation I started in, still dealing with the problems on my own while Audi of America told me, “We can’t help.” From my perspective, once the sale is made, you’re completely on your own. Neither the dealer nor Audi of America seemed genuinely interested in assisting, taking responsibility, or standing behind their customers. It’s been a frustrating and disheartening experience with a brand I once trusted. Audi, this is how you lose loyal customers who have been with you for years.

The “Audi Experience” ….well let me tell you all about my experience and hopefully it will make you quickly walk away. For the last ten years my dream was to purchase an Audi Q5. In 2020 many of the stars aligned and I said let’s make this car dream a reality! I bought a beautiful brand new black Q5 and because of Covid it was delivered to my home. For 5 years I had no issues at all and really thought that this was a car that I would have for a few more years and then trade it in for a new Q7. Well at 5 1/2 months and 51550 miles which makes it 6 months and 1550 miles over my warranty everything changed. Out of no where and the SAME month I PAID my car OFF I had catastrophic engine failure. After many opinions and discussions it was deemed that this stuff just happens but it was something that was not my fault. My oil was clean and not even half way gone. I never missed an oil change and always had my car maintenance’s done at Audi. The same day I received the news I called the Audi Experience line and left a message. To my surprise I received an email and a call back in a quick 24 hours to explain the issue and details and was told they would do an investigation to see what could be done. I was left without a car and Audi would not provide me with a loner because my case was in my review so I had to pay for a rental car out of pocket with the help of my insurance. I waited for almost three weeks and still nothing. I was assigned to a regional case manager and she sent me two emails stating that she had no news and nothing was decided. After 2.5 weeks I was notified that my rental car would soon go up to 52.00 a day and I panicked and needed resolution. I called Audi Experience and had a direct line for my regional manager that I called over 100 times. I left 2-3 messaged daily and emailed her daily with nothing back. She decided to call me one day and I was in a meeting I could not step out of. I called her 3 minutes later and had to leave another message with no call back! I called Audi Sales and thought I finally found two people that were going to help me and after promises of call backs and taking this higher or even getting me a loner nothing was done not even a call back. I texted the sales team and got a generic response and then of course another no call back! Finally I had enough 3 days before my rental was up and I called the generic Audi Experience line and waited on hold to speak to a human for an hour and fifteen minutes. I got a woman on the phone that was able to tell me a decision was made 3 yes 3 days ago! She was able to give me a few answers but not the full story. At 8am the next morning I called the only person I trust within Audi and it was my local service rep and he was the one who told me what Audis decision was even though that was not his job to do. Audi decided since I was 6 months over my warranty and 1550 miles over they wanted to pay half of what it was going to cost to fix my engine. The cost was $17,000 so $8,500 would be coming out of my pocket. No trade or the option to a new car. I was extremely disappointed in Audi and still am. With two Audis in my home and the thought that I wanted to forever stay loyal to the car they ruined it all for me with their customer support and experience. Not only were they not willing to work with me at all they never ever provided any communication to me! I still have not heard from anyone at Audi Experience to this day nor did I ever hear from the sales team to whom I thought I could trust and utilize for support! If it wasn’t for the kind and well respected service rep at my local branch I would still be waiting and paying 100s for a loner! I had some conversations with a few local body shops that are Audi preferred. All of them shared with me that first this was not my fault and they have been seeing more and more issues with Audis right when they hit that 50k miles or when they are paid off. I was also told by them that Audi never does anything to help their customers and it’s almost a joke. I just find the whole thing very sad. If Audi was willing to help me or just talk to me I would have happily stepped into a new Audi and continued to stay loyal to the brand. Sadly I would never work with someone that treats their customers like this. The fact that no one has still called me back and treated me like this after buying a brand new car and this is just normal is disgusting to me. I have every call, text, and email sent to them with the zero responses. My advice to anyone looking for a new Audi- if you want a good experience stay far far far away. If you want to buy a beautiful luxury car and to be ignored if you have a serious issue from everyone minus the service rep then this is the right brand for you!

Audi usa car review Prior to purchasing an Audi vehicle, it is important to be fully informed of potential underlying issues. I am sharing this account to highlight concerns regarding the reliability of U.S. models. I own a 2018 Audi Q5 Quattro, which I have driven for 68,900 miles. Upon acquisition, I purchased a warranty, and the vehicle was maintained diligently with all service records up to date. However, over time, I began experiencing multiple malfunctions. When I contacted Audi of Princeton to investigate the numerous error messages, technicians examined the vehicle's onboard computer system. They discovered water intrusion within the computer compartment, a defect that suggests a manufacturing fault. The manufacturer had previously acknowledged this issue, where water would accumulate, leading to corrosion and failure of the communication system. I contacted my insurance provider, who confirmed that the damage resulted from water intrusion, categorizing the vehicle as a total loss. The insurer initially prepared a settlement offer but later recognized the problem as a manufacturing defect and agreed to pursue recourse with Audi on my behalf. After approximately five and a half months, I received the vehicle; however, various issues persisted, and additional repairs are now being recommended. This entire experience has been highly distressing. I possess comprehensive documentation and video evidence of the issues encountered. My advice to prospective buyers is to exercise caution when considering the purchase of an Audi; these vehicles may not be as reliable as perceived, and the premium cost may not be justified given potential quality concerns.and fact is they have no ability to fix after agreeing to certain amount of money. Also when I call Audi usa the answer is we are manufacturer and do not know the car performance issues or the malfunction and never buy such a premium car with premium price with no responsibility.