AudiovideonationReviews of audiovideonation.com

The Yamaha receiver I ordered was shown in stock and was to arrive in 5 days but after 8 days and no communication I tried to call customer service. They are hard to get a hold of and slow to respond. They finally explained that the wholesaler didn't actually have the item and it was never sent. (Why they didn't let me know this is disappointing). They then called back and said they found a different supplier that had the item and the would offer priority shipping so I would have in a couple days. They sent me a UPS tracking number that a label had been created (but never shipped)...but after 5 more days it never shipped and they never called or responded to my emails. They offered to reship the item a third time but I opted for a refund. They did (hopefully) refund my money and say they were sorry. I ordered from a trusted Amazon shipper and the item shipped same day. I will not order from them again.

I purchased a Samsung 75" TV and paid $175 to upgrade the shipping. The order was placed on Aug 24, 2016. Audio Video notified the shipper (Pilot) of the pickup on Sept 6th 7days after paying for the TV. The TV did not get delivered until Sept 16th over 3 weeks later. I paid for a 2 man in house delivery and to allow for unpacking and plugging in the TV. This did not happen. There was 1 guys who was in a big hurry and threatened to take the TV when we said we were not signing for it until we inspected it. I have requested a refund on the upgraded shipping but am being ignored by Audio Video Nation. I would not recommend this company.

I don't recommend this shop basically. But the price in this shop may be much lower than other shops frequently, and if you want to try this shop, you should call before placing an order to ask about the stock and the included items. My experience was the following. I ordered an DSLR camera. The order process in the web was not too bad, but I felt some strangeness because of a little late response. After that, the order was neglected (not shipped) for more than 10 days with no information at all. Finally, I made a call and I found they didn't have any stock, so I canceled the order. At first, I thought I would give 1 star to this shop. But the guy who was in the call was polite enough. So I gave the rating as 2 star.

I am waiting to hear back from the company in regards to a dispute...will update review once it's complete.

I was attracted to DirectBuyAV because of a low price found through Google Shopping on a Nikon DSLR. Buying online was fast and easy, the price too good to miss. 2 days later I receive a voicemail from DirectBuyAV asking me to call back for a credit card verification. Instantly my heart sank as I have read about other companies following this practice. After calling back, the verification process seemed like a charade: they knew my address and credit card and as they had sent me a verification email with these details on. I was then informed that the DSLR they would be shipping me would literally be body only and would I be interested in purchasing their starter kit which included a genuine Nikon battery, charger and some software that I've never heard of for an outstanding value. I used to work in a camera shop and know that Nikon "camera only" boxes ship with the charger and battery and Nikon software included. Body only tends to mean "without a lens". That was what I expected and told the rep as much. The rep countered informing that DirectBuyAv was a "wholesaler" and that was how they had such low prices. I asked the rep to cancel my order and I didn't realize from their website that they were a wholesaler. The rep then switched into "keep business" mode and started to negotiate the price, and even offered to throw in FedEx shipping instead of USPS shipping (hardly a deal breaker). I told him I would call back. After a bit a research, I realized that the rep was adding the EN-EL5 battery and charger at full RRP, so after a bit of price shopping on Amazon, I negotiated DirectBuyAV to match the Amazon prices and add to my original order. My order shipped today and I will have to wait to see if what I receive is the Nikon body only box with the battery and charger included, or truly a wholesale mix of 3 packages. The total order was still cheaper than some other sites, but I feel they should mention that they are wholesalers on their site, or that the camera did not come with some pretty essential parts in the listing. I feel lied to.