AudiovideonationReviews of audiovideonation.com

We had a very poor experience with Audio Video Nation related to Samsung projectors purchased under Order #22480 (January 24, 2025). Neither of the two projectors worked upon receipt of delivery. The projectors sold to us were Canadian/international models that are not eligible for warranty service in the United States—a fact that was not disclosed at the time of purchase. When defects arose, Samsung service centers in the U.S. refused service because the units were not U.S.-supported models. Since the purchase: The projectors were rejected by Samsung U.S. service due to being international models (documented). We paid additional shipping to send units back to Audio Video Nation for repair, with no lasting resolution. One defective unit has remained in Audio Video Nation’s possession for an extended period with no repair, replacement, refund, or meaningful communication. Management requested time to resolve the issue during a call on October 16, 2025, but weeks later there has been no follow-up, despite calls and formal written notice. This purchase was made on behalf of a 501(c)(3) nonprofit organization, where reliability and manufacturer support are essential. The lack of disclosure and ongoing failure to resolve the issue has been extremely disappointing. We are simply seeking either: Replacement with U.S.-warranted Samsung models, or A full refund. At this point, we cannot recommend Audio Video Nation based on transparency, customer service, or post-sale support.

I ordered a projector, received a confirmation from Audio Video Nation and waited for it to arrive. About two weeks went by and the projector never arrived. We called and apparently they had cancelled the order due to none in stock, but never ever let us know. They suggested we order a different and more expensive model from them, however the experience left us apprehensive so we ordered one from another supplier. My sincere apologise to Audio Visual Nation. This review was for Audio Video Nation. My error on the company name. So sorry and apologize again to Audio Visual Nation

Bait and switch tactics. Ordered a speaker that was $200 less than Amazon and other websites. They acknowledged my order, then I waited 5 days without any shipping status. I got no responses from the two messages I sent on their website. I called customer service, the rep said the item was not shipped because it had damage. I was refunded the purchase price. I went back on-line to check if the item was in stock and it showed they were selling the same exact product for full price. Scam company. Stay away!

After multiple E-mails and 6 calls to their team, I'm stuck with a $4K monitor that was delivered in horrendous condition. I followed their freight claim process, cannot get a call back or status update, and had to file a claim with my credit card company for resolution. Buyer beware...shop elsewhere!

They will not answer the phone - go ahead and try calling them. They also do not respond to email. I ordered something and they never delivered. Buyer beware. For all I know, they are out of business.

Bought a LG OLED65C9PUA TV at a great price during the pre-Super Bowl sales, but 6 weeks later told sorry it is out of stock and can't back order it. These guys have a horrible inventory system, don't communicate and can't deliver on their sales commitments. I would not waste your time and would not recommend buying anything from them. I ordered the TV on Jan. 30. On Feb. 4 they called supposedly to validate my credit card, but really to sell me upgraded shipping and a service plan. Said the order would process today and I would receive it in 5-9 days. Their web site says you can track you order status. On Feb. 11 I had received no word or status, so I checked their web site and it said Order not found. I called them and they said it is back ordered, but they should have more in 2 weeks. Tried to sell me the B9 model, one step down, but at a higher price than the sale price available on Jan. 30. Really! It is now Feb. 27, no word, the same order not found status on the web site. I see the same TV I ordered for sale on the web site, as in stock, but it is now $300 more. I call again and am told again these TVs are on back order, it would be 2-4 weeks, and they may not be able to get the TV any longer. I ask why it is still listed on your web site as in stock? The answer is that was a mistake. Are they really out of stock, or just want to sell this at a higher prices? I cancelled the order, they did refund my money, but what a waste of time and frustration. I ended up buying from Abe's of Maine, it was $200 more than the original cost from Audio Video Nation, but they promised FREE delivery in 2 weeks and everything went smooth! Others have written with a similar experience about Audio Video Nation. Don't be lured in by a low price to a company that can't deliver.

Hard to reach customer support. False advertising on their website. Items had been discontinued years ago. Jason or whatever his real name is had a nasty attitude.

I placed an order for TV during Thanks Giving and still waiting for it. Whenever I call, they say they have over sold it and pay more or choose different TV or forcing me to cancel the order. Complained to BBB and no use. If you send about an inquiry about the TV, they reply saying it is available at higher price. Unfortunately there is no 'Zero' star to rate.