ATTSavings.comReviews of attsavings.com

was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

Have never had so much trouble setting anything up very frustrating!!!!

I have been an ATT client for over 20 years. I have never seen such bad service from a company. I've been trying to UPGRADE my service and it has been a hassle. They've cancelled my appointment at home twice without even letting me know why. Every time I ask to speak to a manager or supervisor, no one is available. This problem has been going on since March. Still no positive outcome to my issue. If I could, I'd switch companies in an instant.

When I placed my initial order to start internet service I was very clear with the sales person that I needed a modem. He explained all the options and pricing and said that it would be shipped 2nd day air to me. 5 days later when the box arrives there is no modem. Upon calling sales/technical service they tell me that the order was never placed. The real kicker was that it couldn't be shipped to me for another two days meaning it would be at least another 5 days till I received the modem. When I asked for expedited shipping or a discount on the modem the manager on duty told me that the situation did NOT warrant any action on their part. He then threatened that all phone calls are recorded and he could prove that I had not order the modem in the first place. After I asked to speak with his supervisor he transferred me to a different region's sales/tech support department who naturally couldn't pull up my account. When they transferred me back I reached a machine that said "call be during business hours, good bye." I will never use AT&T for anything ever again. Not a home phone, a cell phone, or internet. The organization is riddled with employees that failed business ethics.

We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!

Lease cancel

Call AT&T directly. Don't do it through these people

After taking a day off to have service installed and no service. Called tech support only to get nowhere. The guy arrived around 10:45 and left around 8:30. Three other techs and supvs came and numerous phone calls yet still no service. Got the run around about what needs to happen. Inside supposed to be complete and according to the records the outside is supposed to be complete. According to the tech the work to do is on the outside. No one is available during the day as I explained to them. So having that wasted a day no phone no internet. Called alarm company to have method of monitoring upgraded... More money. ... Cancelled ATT service!