THOMAS B.
Completely exasperating
Spent 1.5 hours on the phone last Friday. Two times after being on hold for over five minutes was disconnected-told different things by different people. Supposedly service was activated on March 10, didn't happen. Called Investor Relations in Dallas to express my dissatisfaction-after going through my diatribe for about five minutes, I realized that the call had been dropped. Last guy I spoke with in the Philippines was a good kid. Really all of the people I talked to were nice.In reality, big transnational corporations couldn't care less about little peasants calling about installation of a landline. I'm sorry that America is only about profit and that the days of customer service are a gone pecan.



