ATTSavings.comReviews of attsavings.com

I had been on the phone on and off for approximately 8 hours with ATT and T-Mobile personnel who all promised me that I could transfer a T-Mobile cell number to an ATT land line for my 88 year old mother. Each time I was told it could be done then went through the long process to order the install and then was told that it could not be done and that she would have to have a new number without an explanation. Finally, I got a customer service person who knew what he was talking about who explained to me the reason that it could not be done and suggested a wireless home phone. It works great and is a great solution. Thank goodness I finally got someone who knew what they were talking about and had a solution to my problem. Thank you Mike.

I was so excited to have internet. However when my first bill generated I was very upset to have an additional charge of 99 dollars. I was aware that I would pay a one time fee for the equipment which is fine, but come to find out because I "didn't bundle with tv or phone" there would be an additional one time fee. Shouldn't that be something you're told upfront at the time of purchase? I'd almost rather pay less for a crappier carrier. I cannot bundle because Uverse television is not offered in the area I stay and I've had a phone contract with att for over 12 years! I won't bundle that because it is a family plan. Nonetheless I find it unfortunate that there was no fine print for me to read.

After having phone service turned on for 3 weeks I received an email saying it was cancelled. Called number given in email to see why I was told I need to call another number. I was transferred and put on hold just to get a recording to say it was after hours with 5 min still to Spare. Let's just say AT&T is not onto good list and I would not refer anyone to them.

Although the quality of service is deplorable and the person that tok my order over the phone told me the incorrect price, I have been pleased with the customer service response times and knowledgable techs that have come multiple times to try and fix the service.

The first call went great. I felt like I was being taken care of and even spoke with the representatives supervisor to compliment the manner in which he handled the Internet service transaction. After the package arrived, I realized there was no modem included. It was then that AT offered to sell me a modem for $100. I ended up buying the modem, that according to another ATT representative, would work with my equiptment. When I had trouble setting it up, I was told that my modem was not supported by ATT (it is an ATT modem). While on hold to cancel my service completely, I figured out how to set the modem up. I never made it to the customer cancellation department due to the extremely long hold time. When the customer service representative returned to the line, I had almost completed the set up. He helped me do a few things that I would not have known to do myself. That is about all I am grateful for. It seems as if ATT is getting just as bad as Comcast. Why not just go with Comcast if you have to deal with poor customer service

I've Had nothing but problems with everything from the begin....... I hope one of these days I will not have to make a call ...... for anything !!!!!!!!!! Just check my file you will see Thank You.

My cable & order has been messed up. I haven't even had the service for a whole month yet!

Have applied for Internet Srv with AT&T (folks in same complex & building have the srv) yet since I have never had the srv in my actual condo) I have to wait weeks for someone to actually "SEE" if I can get the srv & yet to hear from anyone which was more than a week ago... Ugh. So I wish I could say the AT&T internet srv was great but I can't even get the srv installed!