ATTSavings.comReviews of attsavings.com

I had to reschedule my installation because my information was apparently "lost." Rates changed from week to week. Installation is still uncertain because apparently schedules don't mean anything to ATT.

After waiting on hold for 20 min. Just to speak to someone, I was told that getting a land line activated would take about three days. I received an email confirmation later that day saying it would be 1.5 weeks! For a land line! A pre existing line that just needs activation. I called them back, waited again, and was told too bad, nothing they could do. I said I am a physician, I need to answer calls. I just moved in to this house, is there anything sooner. I was promptly told no. And there was nothing more they could do for me. I guess the demand for land lines is too much nowadays that the soonest they can do anything is 1.5 weeks. Too bad AT&T has the monopoly in this area or I would certainly use someone else.

I never got my product...

Never had this service installed because of lack of communication on at&t

I didn't get to pick my account info. It was assigned for me. They installed our main phone with answering machine downstairs - so my mother will have trouble getting her messages now. Oh, and they installed the equipment in our bar area - who installs office equipment in living space that is used to entertain guests like that? Who? Ugh. It's so ugly. (Supposedly it was installed in the most horrible space ever because it's central to everything. Except it is not central and everything in use is on the other side of the house!) And they may have ruined some of our wood trim in the bar area during install. It's hard to tell since they didn't clean up any of their mess from installation. So unprofessional. Will never recommend this service to anyone.

My initial call to sign up for home Internet and cable took an hour and 40 minutes. Only to receive an email three days later stating that my order was unable to be processed. I called the number back spent an hour on a phone call with a woman that barely spoke English and could not tell me what the problem was, only that she was processing my order. She did tell me I would be getting an email for service installationin the next day or two. Three days later I contact the same service department because I had not received an email, only to find out that my order was never reprocessed due to a missing security code off the back of my debit card. Mind you I waited on hold for 25 minutes before I got a person on the phone. Then when I asked how long before I could at least get my Internet the guy told me it would be 4 to 5 more days and there was no expediting it. When you have a customer that states they are going to find service elsewhere it may be in the companies best interest to try and keep the service.

I'm not happy with the way the customer service representative lied to me about giving me the best deal better than the one I saw originally on the internet. He screwed me on my service order my rewards card cash, my order, and on my setup service date. I was emailed the date and it was scheduled for a week later than what he told me on the phone. These representatives are wanting to make a sale saying the are giving the best deals

This has been the worst experience ever, they have such a poor customer service and they fake advertise I don't know why they got the people working for them telling there customer lies.... They never help me with my problem and wasn't able to talk to there manager.