ATTSavings.comReviews of attsavings.com

Wait until after I've moved and have new service set up to ask me for a review!!

They still have not done my installation. I was told that my address was not in the data system. I spoke to the previous owner of my home & she told me she had Direct TV (the dishes are still on the house) plus my neighbor at 1502 (my address is 1506) has AT&T Internet so please explain why all the hassles! I have spent endless hours on hold & still no results. I stI'll would like service but this is ridiculous. Any help is greatly appreciated.

Tech did not set up service, told is to to do it and register the service and it should work. We did registration of device and it doesn't work

The representative who sold us our service told me installation would take no more than an hour and a half. Installation took over eight hours and I had to take an entire day off of work to sit with our installer. In addition to this, we are active duty Air Force and I had to find the number to call and request military discount be applied to our bill. The individual and I spent over 15 minutes and resolved absolutely nothing. She was unable to provide me with a phone number or address of where to submit our active duty information. Additionally, she insisted that the military has a department (which it does not) that knows exactly what "letter" needs to be submitted and exactly where to send it. Our US military does not invest their men and women to type letters to be sent to ATT for discounts. The representative I spoke to should have simply been able to provide me with adequate information to make this smooth and without the issues I dealt with. The conversation was similar to a dog chasing its tail and getting absolutely nowhere.

I signed up for at&t u-verse service and multiple times I was told that I could get the service. 3 different techs came out to my house and told me that the at&t electrical box for service was too far from my house. However each time I spoke with a customer service rep that said that the service was available and that my home was close enough for connection. What a joke. And further more I may not be able to keep my job because the service is not available in my area. There needs to be more accessability in my area. 38860.

I have been trying to sign up for service for over a week now. When I initially signed up I spent 1:23:31 on the phone. I was scheduled for a tech to come last Thursday to set up the equipment. I was told I would receive an email confirming the time a day prior. I never received an email and when I called back (Wednesday) to confirm my appointment no one I spoke with could find my order. They transferred me to another person who was going to sign me up again. I spoke with these people for well over an hour and a half. When I spoke with the person who was going to sign me up again she said that she needed my social security number again to run a credit check. When I informed her that I had been with DirectTv for over three years and gave my SSN the last time I signed up she became rude and I told her I was no longer interested in signing up with AT&T. I received an email yesterday indicating that I needed to call AT&T and finish setting up my account. I called and there was a message indicating that the call would be answered in less than three minutes. 19 minutes later the call was answered and when I asked the associate questions I do not think he understood what I was asking because of the answers that he gave. I spent 32 minutes on the phone with him (including holding time) and gave him my credit card number again. I was placed on hold for another five plus minutes and when he came back on the line he said he needed my driver license number. I told him that I was extremely tired of the run-a-around that I have been getting from AT&T and would like to cancel my order. He told me that he would have to transfer me to the cancellation department. After spending eight minutes on hold I hung up. I cannot believe how inept your customer service department is and because of this run-a-around I am giving serious thought of canceling my other DirectTv account. The only reason I gave them one star is because there were no zero stars allowed.

No one came out to connect the pkg

I haven't even had service for 48 hrs and I already regret signing a contract with AT&T. Sales representative flat out lied to me on several questions about the services I would be receiving. I was quoted a promotional price that did not go through and now my monthly payments are approximately $80 more than what I was promised. I called customer service to try and resolve this but I have had little an unsatisfactory progress. In total I agreed to give them three more days to resolve this matter or I will pay there ridiculous cancellation fee for a contract that was not honored by there company just so I can end this nightmare. I was a Time Warner cable customer for, off and on, 15 yrs and I never expierienced anything this dissatisfying. I would not recommend nor will I return to AT&T.