ATTSavings.comReviews of attsavings.com

I switched from TWC hoping to be pleasantly surprised with the service of ATT. Unfortunately, I haven't been pleased. First my appointment got scheduled for the wrong time. I called back to have it rescheduled. Next, when the technicians came, they encountered a problem that couldn't be resolved same day and had no time estimate for how long it would take to resolve. I had to call back to the main service center and they told me 5 business days. A whole week without interest is a great inconvienience, especially when I scheduled the installation for a day when I knew I could be home from work. Very disappointed this far.

Just signed up for installation and new service with AT&T. They sent me an email, they re-scheduled my installation for a month later and during the middle of a work day and changed my phone number which was my primary request to keep the same. Now they keep telling me they can't change the new number to my old number under service is connected. I guess they want me to sign the two year contract before they can the say they are not going to give me my existing number. Bummed! : (

I think it is poor service to reschedule someone's installation without giving them any notice at all. Not in an e-mail, a phone call or text. I can't write a review because I do not have anything installed as yet. Maybe try again later after I have something to review.

We have been an ATT customer for many years. Our rates have continued to climb. In an effort to decrease the cost we opted to change the account from my husbands name to my name. The initial sale of services was fine and seemed good, but the process to get there has been horrible and we are still not there yet (install date has changed 3 times). Why can't ATT honor the prices originally quoted/given and not raise the price every year? I think the change we are attempting to do costs ATT more money than honoring original rates.

Horrible customer service team. I did not receive device. They got my hopes up for nothing.

Im upset to much to explain in words, everything from the mailing address to the phone customer service i had a bad experience.

I got disconnected twice, rerouted countless times and come to find out, it's because none of the reps, except for the last two, put the apartment number on my elderly dad's order! Ridiculous, that I should have to spend that much time, trying to get my dad's phone hooked up. He was just out of the hospital from a double amputation and no way to contact him! Finally I got two women, willing to do their jobs and he got home phone service. Thanks to the last two women I dealt with! Frustrating!

I ordered 150 hd channels and 18 gb internet. Sales person told me it was 99 a month. Install guy came out and said I didn't get HD channels, and if I wanted them it would be 10 more. Dissatisfied with bait and switch.