ATTSavings.comReviews of attsavings.com

I tried to get AT&T to hook up phone service in my Mom's new assisted living facility. I am running right back to Time Warner Cable for her phone needs, and I left *them* in the first place because they completely dropped the ball on transferring her service. They had one job, show up on time and transfer the service. They failed oh-so-badly. AT&T was worse. Promises were made and deadlines passed. Every time I went to the phone for technical support I was asked for different credentials on the account. Again and again I called either to get my service hooked up or, comically, to get my old number ported over to AT&T. Each time the story was different on why that was not possible. I just wanted a phone hookup for my Mom. No internet, no cable, just a regular phone. You know, one of those things you talk into so someone else somewhere else can hear you. That old fashioned thing that AT&T used to do all the time. Remember those? My mom does. One time, and I have to laugh about this now, the nice lady in the support center took my information, and once she got it verified, she was ready to send me an email summary of the support call. WHAT SUPPORT?!? I JUST GOT ON THE PHONE! AAAAH! Another time, after more than *45 minutes* of working with the tech support person to get this *brand new service* hooked up, she asked me if I had a bill I could refer to. Really? You bill customers before even getting the service hooked up? You can do that? Who knew! The last straw was when I finally got confirmation from them that the service was _finally_ working, I went to the phone (which is functional, hooked up with a cable I verified works, into a jack that worked for the previous tenant) and, yep, you guessed it It didn't work. The phone's LCD screen said 'Check tel line'. I know better than to have one of their technicians come out and check the line. With the level of incompetence I have just endured, there is no telling *what* might happen. I'm gonna get mom two tin cans and a string. Where is AT&T Hiring their support staff nowadays? Unbelievable. Wish I could give 0 stars.

I talked to more then 10 agents already. every single one told me other person lied!!!!!!!!! last guy i talk to said " world is not perfect people lie"!!!! i didn't get half of the Services i was told Im gonna get.. only explanation they have is other person lied. and they cant fix it or offer me anything that going to help me.

I switched to U-Verse a little over a year ago after a field representative from AT&T came knocking on my front door trying to sell me the service. I was content with my previous cable/internet provider, but the field rep sold me on the promotion they were running at the time, and the fact that my bill would NEVER increase even after the promotional period ended... as I was told that I would be able to either remain at the promotional rate I started with or switch to a better plan if they had a different promotion going on when mine ended. Since I had a sense of confidence that my bill would never increase, I set my account up to auto pay. All was fine, until I recently noticed that the past 3 months I have been charged over DOUBLE the promotional rate I was promised. Contrary to what the field rep promised to my face, my bill did in fact increase after the promotional period ended. I called customer service in attempt to get refunded for the 3 months of over billing, and they were not willing to help in any way. I have been a loyal customer of AT&T for several years through their cellular service and over a year with U-Verse and they refused to refund a couple hundred dollars of over billing! I set my payments up to auto-pay because I trusted these people enough to not babysit the bills from them... but I guess I was wrong in trusting them. They have just lost another customer (both cellular and U-verse).

Multiple items were charged on my bill that were not ordered, they refused to make it right and customer service was terrible. I spent 3 hours trying to fix their error and it still never happened.

Signed up for AT&T u-verse internet and phone. Requested 18mb internet service. AT&T installed 6mb service, and technician stated that the 18mb service could not even be supported in the area I live. Will never use AT&T again, they completely misrepresented the service they could provide. Had them disconnected and went back to CDE for my internet service in Clarksville, TN.

The worse customer service ever

We signed up on may 7th. Have had nothing but trouble since day one. Have another tech at the house today and he seems to not know either. This is definitely not a service id recommend to my friends or family

Att thinks I have the new u-verse, well they didnt put it in yet........ Its been over a month.