I have two liv vapes, one lasted one week and the second one lasted one day, I have tried to get help with no luck, l went to the address in Davy fl and it is shutdown please let me know how to talk to someone for help
Response from AtmosrxMar 14, 2025
We’re sorry to hear about the issues you’ve experienced with your vapes. Please note that we no longer have a store location, and everything is handled online now. For assistance, please contact customer support at 954-533-0013, and we’ll be happy to help.
TU
Turk
Former Customer
Having been a prior customer, I figured it was safe to order from Atmos, again. This time, I ordered the Jump vape. It's OK, but the default temperature is too high. It gets very hot and tends to scorch the flower. It includes a terrible instruction manual that combines unreadable colors with a mirco-sized font. Aside from this, I had to check back on my order after TEN DAYS. It hadn't been shipped, I hadn't been notified, and there were no weather events that would have prevented a successful delivery.
They did send me an address-check request, but only about ten minutes AFTER I inquired about my order. They said “We can't find your address"... the one I've lived at for years... so they couldn't ship it out. They claimed they were waiting to hear from me, which is false, because I never received any notice. After ELEVEN DAYS, the order was finally shipped. Overall, it took TWENTY DAYS to receive my order.
Q: Who is in charge of looking at an order for days on end without bothering to wonder why it hasn't shipped?
A: I won't have to worry about the answer because I won't be ordering from Atmos again in this life.
I perceive Atmos to be a small business, (since the service, website, and marketing materials make them seem small), so I especially wanted to support them. But they don't deserve any sort of support if they can't follow up on a standard order that should have taken only a few days. If you can't handle the small stuff, how can you be trusted with the big stuff? Looks like no one’s in charge of anything at Atmos.
Response from AtmosrxJan 29, 2025
Thank you for sharing your experience with us, and we sincerely apologize for the delays and frustration you encountered with your recent order. We understand how important timely service is, and we're truly sorry for the inconvenience this caused.
We reached out to verify your address because our new system had trouble picking it up, and unfortunately, this caused the delay. We recognize that communication could have been better during this process, and for that, we are truly sorry.
If there’s anything we can do to make things right or improve your future experience, please don’t hesitate to let us know. We would love the opportunity to regain your trust as a customer and ensure your next experience with us is much smoother.
MG
Ma G.
Fast friendly service
Fast friendly service. Great product.
Response from AtmosrxJan 29, 2025
Thank you for the kind words! We're thrilled to hear you had a great experience with our service and product. We appreciate your support!
GP
Gary P.
Good airflow and last one I had lasted…
Good airflow and last one I had lasted twice as long as others I've bought.
Response from AtmosrxJan 29, 2025
Thanks for the great feedback! We're so glad to hear you're happy with the airflow and durability. Appreciate your support!
JI
Jim
Good site great product the shipping is…
Good site great product the shipping is a bit high.
Response from AtmosrxJan 29, 2025
Thank you for your feedback! We're glad to hear you love the product. We see you chose FedEx Ground shipping, and shipping costs are based on the weight of the package. We understand it can feel a bit high, and we always aim to provide the best service possible. If you have any questions about shipping options, feel free to reach out!
AJ
ajs
Placed order: NO RESPONSE?
Placed order: NO ORDER RECEIVED AND NO REPONSE FROM MULTIPLE EMAIL REQUESTS T0 "CONTACT US" FOR EPLANATION????? THEY LIST NO OTHER MEANS TO CONTACT THEM NO PHONE # ETC.?????
HE
Haley E.
i bought two kits thatwere supposed to…
i bought two kits thatwere supposed to have a separate kiln rn vape for free (part of the kit). usedto sellthem for 20 bucks to peoplewho use the stuff for them to get my money back but no free ones this time and it was most pricy ever. willnot be ordering again
LA
Larry
ordering was good
ordering was good. it took way to long to get here
Response from AtmosrxJan 29, 2025
Thank you for your feedback! We’re glad to hear the ordering process went smoothly, and we apologize for the delay in shipping. We appreciate your patience and will work to improve this in the future.
Best regards,
Sun State Hemp Customer Support