Keith
Bad customer service again…
Had a previous problem getting an order. Said they shipped and provided a tracking number but the order was never shipped. After 10 days I sent numerous emails and tried calling phones were out of order but got no response. After 2 weeks of no response and no order being shipped I contested the charge on my credit card. 2 days after that they shipped my order so I called my bank and okayed the charge on the card which went through. They kept sending me Emails after that and they had a good sale going so I figured I would give them another chance. This time they just cancelled my order because I held up their card payment on the last order. They messed up the last time and canceling the order is how they "resolved" this one. Bad customer service again.
Response from AtmosrxMay 23, 2024
Dear Keith, Thank you for your review. We appreciate your feedback. We're glad we had the opportunity to speak with you over the phone and address the issue you experienced with your package arriving late without communication. As we discussed, this delay was due to our relocation from one location to another, which we understand caused inconvenience. Rest assured, we have taken steps to resolve this issue for you already. Thank you for your understanding. Best regards, Customer Support