Atlas VPNReviews of atlasvpn.com

Resonse was quick and helpfull

I send 4 emails to support and they didn't reply. I asked to cancel my subscription but they don't care. They just took my money.

Extremely difficult to cancel, see their response below, note they require 2 obscure numbers to cancel, they have never sent me an “order id” and provide no instructions on where it is Thank you for contacting us. Would it be possible to ask why do you wish to cancel your subscription? Have you faced any issues in particular? Also, could you send us your order ID and your AtlasVPN account user ID? To locate your account user ID please open your AtlasVPN application > Click on the gear icon below > Select Help option > Select "View User ID".

TBH, Atlas VPN really surprised me, and in a good way. From my experience, the VPN works fast, I can easily connect to any server that is listed and it's very easy to use it on any device - just several clicks and you're connected. Good price too. No disappointment from me.

The Atlas VPN program messes up with my Internet connection in a brand-new laptop with Windows 10. It works fine in my iPad though. As soon as I installed the Atlas VPN application, my Internet stopped working. It was a nightmare to troubleshoot and find the root of the problem, since at the beginning I had no clue which program was causing the problem. I don't think that Atlas VPN is optimised for Windows 10. A big issue is the Kill Switch feature. You can disable it, but this is a feature that disconnects your device from the Internet to ensure your privacy remains intact until your VPN connection is restored. Another big issue is that the application doesn't kick in when you start your computer even if you have configured it to be in the start programs. So, you have to manually open. Until you don't open it, you won't have any Internet access. To make thinks even worse, at some stage the application didn't open for me when clicking on the task bar icon or try to open it from programs or via the .exe file in Windows File Explorer. When I have contacted their customer support, they have got back to me straightaway, but it's so difficult to troubleshoot the whole thing that the process to get your Internet back can take a few days if you don't have much time to sit in front of your computer and send them log files, screenshots of the error messages and events, Google the Internet on potential solutions (with another device, of course, since your Internet is gone in the affected laptop), etc. At some stage I got an error message on the application being supported in Windows 10 only, which is funny because that's what I have, Windows 10 Home 21H1. I have used other VPN programs at home and work, and they worked fine. For example, ExpressVPN, the Avast SecureLine VPN and GlobalProtect by Palo Alto Inc. Never has a program caused me so much headache and frustration as Atlas VPN. By the way, when I have asked them to get a refund, they have not even answered, so it feels I'm stuck with a program for 3 years, which was the contract timeline I chose when I paid.

Pleasantly surprised that their speeds are really good. Well, for me anyway. Maybe it’s the wireguard protocol doing magic.

Works pretty well with Netflix. It's a shame that there's no dark mode in the app. I hope you're working on this

Please help me! They are not answering emails, i want a refund. I paid for 3 years. I writed them 3 email's , on 3 - 8-and 20 august on the given email address, and no answer. How can i my money back? They have no callcenter, no adress. Be careful with this thiefs! I have sent them 4 emails, and no answer.