Atlas VPNReviews of atlasvpn.com

There was a bug which prevented me from using the windows app correctly, so I emailed them. A day later, I got an answer with steps I should try. I tried them and everything was fine again.

Ich wollte kündigen. Geht nicht einfach online. Nein, man muss den Kundenservice kontaktieren. Der meldet sich dann zwei Tage nicht. Anstatt einer Kündigungsbestätigung kommt anstatt dessen eine Gegenfrage: „Warum wollen Sie denn Kündigen?“ Auf meine Antwort folgt jetzt wieder zwei Tage Funkstille. Ich warte immer noch. Das ist hoch unseriös und nicht zeitgemäß. Das ist Masche und jeder Versuch das schönzureden, zerstört das Vertrauen nur noch mehr.

I’m flabbergasted. Signed up for a Premium account and then was not able to sign into the account to even see if I like the service. I’ve sent multiple emails at nothing! I paid for premium but can’t access chat for premium users because I can’t log in! I give them one more day then I’ll have to demand a refund. I just want VPN service! Re: Request 174589

Fast solving my reinstallationproblem by Webster

They are very fast in replying my query. Unfortunately, I have to cancel my 3-year subscription because they don't have the server where I wish to watch my Netflix from.

It did not work as intended and even though they advertise "live chat" there is none, it directs you to an email from which is claimed to have "24/7 service" but you don't get a reply within 24hours either. If you try to use their guaranteed 30day refund, you get no reply. Had to claim back through PayPal. Beware!

Quick and accurate help. Really great experience.

Cant get into my bank, email blocked, cant do the lottery, several other non declared frustrations and inadequecies such as continually disconnecting for no apparent reason, now doesnt recognise me and I cant log in. Never have I had such an app that is so user unfriendlly, and not fit for purpose. Sent an email to 'support' and it has been ignored. ' , I have now sent a total of 4 emails over the last month and each one has been similarly ignored by the ‘Support’ people at the ‘Help’ desk. They have taken my subscription money and have not, at any time, provided a reasonable or appropriate product. Please do not send any money to these completely sub standard people. Added note: Atlas have replied and asked for a'Support Ticket ID' after 4 emails, they havent supplied or answered me at all, there is no Support ID!.. There is a chance this is accidental, Ill go with it till I give up!