Atlas Coffee ClubReviews of atlascoffeeclub.com

I received a 12 month subscription as a gift. I have been a bold coffee drinker my entire life. The first shipment included bold, medium and mild bags. The bold was fantastic, the medium less than great. I contacted customer service to see if future shipments could only include the bold variety. The answer was no. Does Atlas expect to change my coffee drinking habit by offering strengths i have no interest in? Not impressed!!

Their ad dropped on my Facebook page and I signed up for a 4 box trial, 2 of Guatemala and 2 Honduras. The colorful boxes signal that good coffee is coming. Unfortunately what I got was junk. I made a cup of each at the same time. There was no difference between the two. They tasted like plaster, paper, and ash, something very old. I cannot comment about all their products, but one would think that for a new client they would be putting their best foot forward. So I have to assume the rest of the line is not any better. I was able to cancel my subscription online following instructions I received. They won't cancel for you. I do not recommend.

Horrible coffee. Terrible customer support

The coffee is fantastic. It ships quickly, but customer support NEVER responds. First instance: I noticed when I submitted my first order, I was charged, refunded, and then charged again a different (lower) amount. I reached out for clarification that I never received. The second instance: I noticed that the coffee price went from $8 a bag and ~$17 with shipping to $22 for ONE bag of Twelve ounce coffee. When I reached out to understand the price change, I did not receive a response. Incredibly disappointed because my dad and I have love trying these coffees and they have truly been tasty, but the lack of customer support and being overcharged without notice or explanation has been off putting.

If I could give negative stars then I would do just that. I ordered 3 box subscription for 50 percent off regular price. I received 2 out of 3 boxes. I reached out to customer service via email. They were apologetic and said that they would send out the missing box. I received the “missing” box today and it was a duplicate of one of the other coffees that I already had. The coffee is not even that good to go through all this hassle. I should have come to trust pilot before even ordering with this company.

I never even made it past my first order with Atlas Coffee Club and here’s why. The “first bag free” promotion is not what it appears to be. In big bold letters they advertise a free bag but the fine print reveals it’s actually 50% off a two-bag order meaning one bag is only free if you commit to buying two. That’s not a free bag, that’s a buy-one-get-one. Call it what it is. Then when I reached out to customer support about a specific coffee origin they had been actively marketing to me Honduras I was told that origin was no longer available. The problem? I received an email from Atlas that very same morning promoting Honduran coffee. Whether that’s a system error or just careless marketing it left a bad taste and made the whole experience feel like a bait and switch. Finally, the customer service rep closed their response with a line that felt dismissive rather than helpful the kind of thing that makes you feel like a transaction rather than a valued customer. Three strikes in the first interaction is more than enough. I cancelled immediately. If a company can’t be straightforward about what a promotion actually means before you’ve even received your first shipment that tells you everything you need to know. Would not recommend.

I had an issue with my order and reached out for clarification, specifically requesting one coffee with one creamer per order. Instead of clearly communicating any limitations, there was a delayed response, and my order was processed incorrectly (two coffees and only one creamer) without giving me a chance to adjust it. What made this worse was the interaction with their representative, Jordan. The communication felt dismissive and unnecessarily rude. I was simply trying to resolve a straightforward issue, but instead of being helpful, the response lacked basic customer service and respect. As a paying customer, this is unacceptable. Good products alone are not enough—customer experience matters just as much. I hope Atlas Coffee takes this seriously, improves their support, and ensures their team communicates professionally. I would still like to speak with a manager to resolve this situation.

Ordered coffee to be shipped to alaska and delivery date is 3 weeks. Totally unacceptable. I get shipments from lower 48 all the time in about a week to 10 days. Shipments from China get here faster than 3 weeks. Hopefully the coffee will be worth the wait. I canceled my subscription due to long wait time. Thanks