Medline Industries Inc.Reviews of athome.medline.com

Medline sent me defective products but they sent me a replacement case in 48 hours of initial call and file of Medline complaint #200728605 on May 22. I was very pleased with the response as returning the defective product would have cost me $15.00 in gas plus 1 hour to nearest FedEx drop. This is my second review with my first being only a 1 star... Will continue to do business with this company and continue to recommend them to other caretakers.

Unless ordering a food item or something like that (which are all overly priced) do NOT order from them. I needed a blood pressure cuff. I looked and compared to CVS and other stores you can use your insurance OTC/FSA cards at, Medline was actually fairly priced. I got the item pretty quick. I've been checking my BP and it's been showing abnormally high numbers. It's a wrist cuff so after about 5 days I decided to watch some videos online to make sure I was using it properly. The doctors all said wrist cuffs are known to be inaccurate so I pulled out an old one I have and checked it- it showed a normal reading. Home arm machines are uncomfortable and it's why I was hoping the Medline wrist one was better. I Contacted Medline- they said they don't do returns and they transferred me to my insurance company. When I talked to them they said I had to talk to Medline. 2nd employee at Medline again said they don't do returns I needed to talk to HAP. Then she did say they can return it for the same exact item if it's defective but that is the only option. She had a huge nasty attitude about it so I said forget. I worked in C/S for several years, I think the proper way to respond would have been to say "I'm sorry to hear that the product is defective, we can exchange it out for the same one for you" or even "these are our options" before even saying anything else. I will never order anything from them again. Absolutely terrible.

No STARS! But this makes you give a star! Customer Service is really bad! Hard to find a number or valid email address to reach a representation for assistance, help and/or resolutions! My order did not deliver due to the name in the address being cut off! O, the Customer was blamed for that when I literally entered the full address! And no one will contact me about a refund! I just have to wait to see the credit! No phone call, no email, nothing to keep me updated on next steps or that the credit has been issued. Horrible! Anytime information is missing, there should be an error message to appear to indicate something is missing like most sites have! That's how I know it could not have been my mistake!

I am a member of the public and was at the Ampol fuel station Marsden Park, Sydney on the 3rd February 2026 at about 17h45.. A heavy vehicle rego 1GK 3EL -Victoria rego with your company logo Medline on it. This vehicle had a clean shaven head and chin beard individual driving your vehicle. I do not want to say anymore about his attitude and behaviour. However this .... locked your truck at the bowser and took off to do a slow self service inside with errands included at the stores on site. I had another heavy vehicle park up fill up and pay and leave do I could fill up with fuel. I was about done with my 200 liter fill up when this .... appeared again and while driving off he had his mobile on the steering wheel while going around the corner. So it is common sense good company policy to be a good brand on the roads not hinder, block act . . by playing childish games and blocking a bowser for over 15 minutes when as said other considerate bowser users were in and out within 5 minutes max. Best is this childish older man had a smirk coming back to his truck. Is he the ceo, board member to stink up your brand in this way. Management keep on him as this might be a habitual modus operandi by him we allege of making a nuisance of himself with self lack of considerate common sense. I would recommend from his behaviour that he needs an review and adjustment and check up for your company's good.

I bought a $50 heated throw blanket and it's not worth $10. It does not heat up much at all even at it's highest setting. It only gets a bit warm in a very small area. Pharmacy and Medline both doesn't stand behind this product. I would NOT RECOMMEND anything from Medline.

I was delivered a brand-new standard wheelchair. A day or two after delivery, I was attempting to make an adjustment to the footrests on the wheelchair by removing one of the screws on the device. The screws are not high-quality stainless steel, but are probably soft zinc screws. The Phillips screw was torqued down so tightly that I had to use a power screwdriver to remove it. I was able to remove the screw after repeatedly difficult attempts. Doing so, however, compromised the screw head. I called Medline about getting a replacement screw. I sent a picture of the screw as requested by Medline. When filing the warranty claim, I asked Medline if they would send a few screws as replacements since the zinc screws were so inferiorly manufactured. The Medline customer service agent said she could only send one screw per warranty claim. I thought to myself that this Medline policy was terribly inefficient. It only took about a week for the replacement part to arrive, but when it did, it was packed in a huge cardboard box. Upon opening the box, I discovered Medline had sent new two complete footrest assemblies, not a replacement screw. I now have to try to remove the soft zinc screws again without damaging them. I am back to where I started. Medline has an incredibly ineffectual and imprecise warranty claim process. While I appreciate the spare parts that were sent, the methodology that was used did not solve the pertinent problem.

These are products of the worst quality, and compared to other stores, they are three times the price. Their quality is terrible, and they take advantage of elderly people like us who buy their products using a card given to us by the clinics.

Medication online supply company is pretty bad. Although the customer service people try to be helpful, It's clear the company is poorly organized. Furthermore, they shipped me a product tha had an exp date 5 months in the future . I called to ask for a replacement and they sent me another of the same with the same expiration! A lot of wasted phone time and no replacement product.