At HomeReviews of athome.com

We went to an At Home in Kennesaw, Ga today. What a pig sty! Crap everywhere on the floor, and strewn around. I don’t think they know the definition of clean and tidy! We will never go back there!

Order a bed frame online. Called the store to find out when I could pick it up. "No problem come in after a couple of hours and it will be ready." Got there after a 45min drive in traffic. Store has no record of the order. Called my credit card and they had the order but the store never accepted the order. After about an hour of management and me trying to figure this out. I ordered it at the store and after about 20 minutes of searching through the store's disorganization found one on the shelf. Obviously their online ordering system doesn't work. Needless to say, I won't be shopping there again.

Home Store Service and value…… we ordered a clock online and paid to have it delivered, which would’ve been a two day wait. it came a few hours later thrown on our porch in the pouring rain. It was all scoffed up, package torn. When we e mailed to exchange or refund our money they told us we would have to bring it back to the store our selves. This wall clock was $149. We will be returning it and we will not recommend this store and will post on social media about our experience and the poor customer service and poor quality of the merchandise. Wish I had read the reviews before I shopped there. But you want to think businesses still have integrity!! To return it is a good 45 min drive. Just a heads up! The quality was very poor as well….. Please feel free to share…..

Absolutely not. My boyfriend and i just came in to the East Northport, NY location to purchase a rug and thankfully i found something on clearance. Walk all the way back to the front to checkout and walked passed a store associate who was stocking items near checkout. After a few minutes of waiting for a cashier to appear i walked back to the store associate who was in plain site of us and asked if she could page someone to check us out. Low and behold she was the cashier. She proceeds to walk passed us to the last cashier counter and says nothing. The proper thing to do from the moment w initially passed her was to say "i'll be right with you". Then to walk passed us the next thing to say is "i can help you down here". But she did none of the above. Instead i walked down to her counter to be told that the price is incorrect and its not their label. Ummmm, where on earth would i get a label printer to print your labels madame...? Then she asks me to go get another rug and proceeds to peel off the label w the clearance price on it and i said absolutely not. Knowing how huge this store is why do i have to go get another rug to do a price check ?? I have my own business and deal with high end clientel- would i ever ask them to do a price check ??? I would lose my clients !! The cashier then proceeds to page someone who also comes and says the same thing as the cashier and asks for me to show her where i found the rugs labled for the same price- so we take the longgggg walk back to the rugs and i pointed out 5 other same exact rugs with the same price like Vanna White on Wheel of Fortune !! You have got to be kidding me ??? do i really have to prove myself in this situation ??? My boyfriend who waited upfront overheard the manager on the walkie talkie say to the cashier to "give it to her for the price she found" - isnt that customer service 101 ??? I will never return back to this location. Very poor customer service here. These two ladies definately were not helpful by any means. They turned my experience into a debate which was uncalled for. The manager however was the most professional and obviously experienced in retail. Kudos to him !

DO NOT BUY! I got scammed by this store! I made an online purchase of 58 disco balls for a client's event and I paid $938. The next day I got spammed with a bunch of confusing emails, with different quantities on it, saying that the items were not available. They don't have a central phone number you can call, you have to either send fill up a form or try to chat online. While chatting online with one of the agents, I asked to cancel the whole thing. 6 balls out of 58 definitely will not do the job for my client. And then, I was told they can't cancel my order or provide a refund. Now I'm on my way to my bank and ask them to cancel the transaction and refund me because I got scammed by this people. UPDATE: October 25 2024 Now it has been 4 days that on my bank account the amount of $838.20 is on hold for the purchase that they said they had canceled because they ran out of stock. I contacted my bank and I was told that the store never processed this total, but also, never canceled the transaction. It is on hold and there is nothing they can do until the store cancels the transaction. I reached out to the store and they say they are looking into it. When the only thing I need them to do is to cancel the transaction that they never fulfilled my order in the first place. Now my event is coming up in a week, and I need the money to buy the products from another vendor and I can't because of this mess. The bank said if they don't do anything, after 10 business day the transaction will fall out. But the fastest way is for the business cancel it on their end.

You can spend hours shopping their online site, but their stock system is not precise at all. Combine that with their incredibly odd shipping or pickup situation, and you'll find yourself with a waste of time and no items as they routinely follow up hours later saying items in your order are actually out of stock.

Don't buy anything online. They use a 3rd party called roadie for delivery and it's easy for your order to go "missing". This is unacceptable i never thought I'd have to worry about a national chain store losing my couch.

Good luck trying to get someone to help you find what you’re looking for. Worst customer service ever.