At HomeReviews of athome.com

SCAM...SCAM...SCAM!!!! Had to cancel my credit card... how do these people freaking sleep at night!!!!

Called corporate, a woman answered and gave me another number, the woman from corporate would not give me her name, not sure why, but she was impolite and impatient to say the least. She redirected me to “customer service “ giving me another number to call, thankfully, they were very helpful and found the product and located the product. The store in Chantilly never answers the phone ! Never! I have called them for the past 5 years, maybe once or twice a year, for 5 years, they have never answered . If it wasn’t for the customer service rep who located our product, we probably would have never found the item. She was efficient! The 1 star is NOT because the store does not answer, it’s for the woman that answered the phone with corporate, the woman that I spoke with today march 31 at about 2:45 pm est, she just wouldn’t give me her name to reference her. She was short and impolite! And simply refused to give me her name! That’s terrible customer service! Very shady to say the least, unfriendly. What kind of business is this? I told my husband let’s just order a different product from Amazon and he did, no drama and no poor service, operator clearly identified herself when I called. Pergola was 299 and it will be here tomorrow!

I ordered a 3 vase set from the Loveland, Ohio store and received an email saying thank you for picking up your order. I called the store and was told that it was a mistake and they would credit my bank account. I’ve called numerous times and they have not credited my account. Different managers keep saying that they’re waiting on corporate to do it. I just want my money back, it’s ridiculous and fraudulent.

If there was a minus star that's what I would choose. I order two of the digital wall calendars. According to their tracking they have been delivered. No they haven't and there doesn't seem to be a way to contact. I don't want a refund, I just want the products I paid for.

Avoid this place. Go to Home Goods. Horrible organization.

It is January 6th. All the stores have marked down their christmas decor from 75% to 90% off, except for Athome at 50%. I asked the manager and she said they will not tell the employees, but normally it's at the end of January. That's Ridiculous, ppl are storing away christmas decor no late than the second week in January, and decorating for Valentine Day. Maybe this is a tactic, to restock the decor, because at this point must consumers spent their money elsewhere. Please change that practice. Thanks, Valued customer.

This site and online ordering is a scam. I ordered they took my money and I never received anything. Then they sent me a tracking site that never worked and then it updated and said it was delivered but it never was and now the online email suddenly cannot be found. It's a scam, don't order from them!!!!

I ordered two calendars totaling $80 on December 22, 2024 and paid expedited shipping. I haven’t received items and they won’t respond to emails. There is no other way to contact as the tracking link says it doesn’t work. Duped by the online ordering!