At HomeReviews of athome.com

Ordered 2 items online with At Home Company When I didn’t receive any communication or delivery details, I contacted them via email(only available way). There is not a service phone number Was given the run around…finally was told my order was delivered. NOT !! Do NOT order anything from At Home It’s a scam !

Terrible company. They promised same day delivery and here I sit 2 days later and I can’t even reach anyone by phone. Just terrible Many hours later… the store still won’t answer their phone, no one has called, no delivery. We are being held hostage

Purchased a small wooden chest/desk 5/27/25… on 6/22/2025 I opened the door and the door cleanly broke off: easily. My husband took it to the store and showed the lady manager., she tried to blame him for how he put it together.. umm nothing to do with the hinges, the piece of “wood” literally just broke off it’s a joke. They refused to exchange equally, although “members” receive a 90 day return.. we didn’t even want a return, just an exchange. She wanted us to pay 50% for a new one.. umm nooo we already paid for one $150… so not worth it. We kept it. Poorly made. And the manager didn’t take care of situation, she deflected on how we put it together. Never going there again.

I placed an order online and received a notification that only part of my order was being delivered. I contacted the store in Fort Worth, Texas at +1 (817) 754-7559 to find out what was going on. I spoke with someone named Maria, who claimed to be the store manager. She was shockingly rude, offered no helpful information, and hung up on me in the middle of the conversation. When I asked who her manager was, she said Mr. Campbell but claimed he was not available. I called back immediately, but no one answered. I left a voicemail, but I don’t expect a response based on how poorly I was treated. This experience was completely unprofessional and unacceptable. I will never do business with this company again, and I strongly advise others to avoid them as well. If this is how they treat paying customers, it speaks volumes about how little they value anyone’s time or money.

I would give it zero stars if I could, but I have to give it a one. Worst company I’ve ever dealt with. The product they sent us was the wrong product,it arrived damaged, the shipping box that it came in looked like it had been run over by a truck. dealing with Customerservice is very difficult if not impossible, product is garbage. I definitely do not recommend doing business with this company.

I recently purchased a patio couch online, but unfortunately, it turned out to be very uncomfortable. After researching the return policy on the store’s website, I followed the instructions and brought the item to the nearest location for a return. Upon arriving, I asked the first associate I saw how to proceed with returning the couch. She was genuinely kind and responded, “Good question,” before consulting a second associate—an older woman—who immediately said the task was too difficult for her and suggested calling someone else for help. While we waited, the second associate, who was assisting another customer, looked over at me and, in a rather snarky tone, said, “You know we’ll have to inspect the couch, right?” I calmly replied, “Of course.” She then asked for my e-receipt. I explained that I never received one, but I had a text message with the order number and proof of purchase on the website. Soon, a third associate arrived and instructed me to bring the couch inside. After doing so, she called over a fourth associate and then walked away, whispering and pointing at the couch—which, by the way, was practically brand new. The last associate asked why I was returning it, and I explained that it was simply uncomfortable. The third associate asked if I was a Perks member. I confirmed that I was and provided my phone number. She then pulled up my order and acknowledged it. At that point, the fourth associate gave her a look that said, “We have no choice—we have to accept the return.” The third associate processed it but then told me, “You won’t be allowed to return anything here ever again.” I asked why, and she vaguely replied that the return policy had changed, offering no clear explanation about how that affected me specifically. What they didn’t know is that I had originally planned to shop for additional furniture that day. However, due to the poor customer service and the way I was made to feel—like I was doing something wrong—I have decided I will never shop at At Home stores again. You’ve lost a customer for good.

My experience with At Home regarding a damaged cabinet has been an absolute disaster. From my initial contact on April 26th to today, May 8th, their handling of this issue demonstrates a shocking lack of care and efficiency. This ranks as the worst customer service I've ever endured. Upon receiving the damaged cabinet, I immediately notified At Home, including a photograph and my contact details. What followed was a ridiculous back-and-forth that exposed a complete breakdown in their internal communication. Despite my repeated attempts to get an update (May 1st, May 3rd, May 6th), I received only vague apologies and promises of information from the elusive "merchandise team." It was obvious that different departments weren't talking to each other. I was told the vendor could identify the necessary part from a picture – a claim that proved false since no one ever asked for the specific part number, which I provided as "Panel C" on April 30th. A resolution timeline? Non-existent. Initial replies offered no guarantee about when or even if the part would ship. When I pressed for a potential delivery date, I was met with more stalling. Now, over two weeks later, the only action At Home seems capable of is passing my emails along to this unresponsive "merchandise team." To add insult to injury, when I finally requested a return label and a full refund (April 30th), the situation became even more absurd. On May 8th, I was informed that while the return is "free," I am responsible for scheduling the pickup! This is outrageous. Why should I, the customer inconvenienced by their damaged product and their terrible service, have to arrange the logistics for its return? Charlita from Corporate Customer Care kept insisting the vendor received the necessary information from the start. Yet, my follow-ups clearly showed a lack of understanding or action on the vendor's side. Blaming vendor delays as being "out of their control" is a weak excuse. A company is accountable for its vendors' performance. This entire ordeal has been marked by endless delays, a complete lack of clear communication, and a blatant disregard for my time and frustration. Instead of taking ownership and fixing the problem, At Home has made me chase them for updates and now expects me to handle the return of their damaged merchandise. The sheer incompetence and lack of customer care I've experienced are unbelievable. Anyone considering a purchase from At Home should seriously reconsider. This has been a customer service nightmare, and I will be sharing this dreadful experience with everyone I know.

Unable to reach anyone by phone. When I finally got called back by a customer service rep, she was totally uninterested in helping me. She didn't seem to understand the issue at all. That was a defective coffee table whose screws were too small for holes. Delivery of second item: Left in unsecure place with no notification to me that they had arrived. Did not bring heavy item up to my 3rd floor apartment. I ordered two patio end tables. Though I ordered two of the same, one was larger than the other. Don't know how the patio loveseat is yet, as I have to figure out how to get to my apartmenmt. Will never order from them again. This was a $650.00 mistake.