At HomeReviews of athome.com

Terrible experience all around. Went into an Albuquerque store. Found piece of furniture I wanted. Scan label, ordered it with delivery. Received all the order and delivery confirmation details. It never arrived. Terrible customer service from store to help resolve. Ended up being dumped in a not next door neighbor driveway. No identifying or explanation info on box. I did leg work to locate. Never an offer to refund my purchase or send me with product from store site.

went into the store on october 12th to look at halloween decor - found this store to be way overpriced. but that wasn't the problem - we had a gift card used to purchase (2) scentsicles - the gift card approved at pos swipe, but cashier showed declined. unfortunately - we swiped 5 times, for a total of $96.20 that was taken by the store. we did not know this at the pos, after the 5th swipe i used my debit card to pay, and left the store. it wasn't until i checked the balance of the gift card that i saw each transaction was processed and debited. long story short - this store DID NOT refund my money, and their ONLY solution was to offer a store gift card! i don't know if they collude w/ amex gift card services - but they were no help either.

I've bought oodies and throws from you before. I ordered 2 green throws to protect a new and expensive sofa. They have just arrived and I'm sorry but they're not even good enough for a dogs basket. I want them collected and a refund. I'm so utterly disappointed in the quality after having many good orders. Please sort this out now as I need to purchase replacements !!!!!!!!

Ordered online, local delivery; received a notification that it’s “on the way”. It never showed up, store reps were completely unhelpful. No centralizes customer service number, only email… and it says they “may” get back with me in 48 hours. Whomever is running this company is running it into the ground

Worst Product AND Customer Support service I have ever experienced. I purchased a large wall print that arrived without a box and extremely banged up and scratched. Someone thought enough to call me the day before it was dispatched because she noticed it. Unfortunately, my phone voicemail was not working properly that week and I did not receive the message. I called back the next day after receiving the print and the rep I talked to told me to email their customer service team with pictures of the damaged item and they would refund me the full amount and send a driver that same day to retrieve it. It went from bad to worse via multiple back and forth emails the Customer Service people, all of whom told me something different. Long story short is all they offered up was a 25% discount and I could not get the full refund unless I brought back the print to the store as their "policy" is to not do pickups for local deliveries. The print won't fit in my car and it is completely unusable. They went completely quiet after my final emails telling them I was going to dispute the charge, and they also never responded to Amex during the dispute. I will NEVER shop there again.

I ordered Half my order came and the other half was to be delevered. It never came after recieving an email it was on the wayand three days laterr no items backordered. I called and found out it had been cancelled by the store because they were damged. No email about it or phone call. Plus I havent been reimbursed for it.

You've got to be kidding me! This giant store and one checkout line!!! This poor lady and a solid 20 people in line.

I ordered an item, FedEx lost it. I was told to contact At Home with the case number FedEx opened and provided. There is not a customer service number to call for this place! You have to email only and that could take up to 72 hours from what is stated with the bot that you chat to. I’ve been waiting for 4 days now and no one has reached back out to me. Highly disappointed, do not recommend and I will no longer be shopping here.