At HomeReviews of athome.com

My grandson gave me at home gift cards for my birthday and Christmas. I was waiting to use them once my home was finished being built. I go into the store to make a purchase and use those gift card. I was told they were expired. I ask can my grandson get his money back the answer was no. So is at home stealing money? Went on the website it states there cards don't expire. But if there is a problem contact at home with card number and the receipt. Who has a receipt from a gift. So refund my grandson or make the gift card usable.

Over the years I have spent a lot of money at the At Home in Katy, Texas. But I recently had a terrible experience there and so I will never go back. A few days ago I purchased a large ceramic rabbit at this store to place in an assisted living. It cost 100 dollars. When I got home from the store, I picked the rabbit up by its head and the head broke off. I went back to the store and spoke with the store manager who told me her name was Debbie. I asked if they would replace the rabbit or at least give me a discount on a new one. Debbie told me “too bad so sad”. She said there was nothing they could do to help me out. Debbie was so hostile and rude to me. I told Debbie that I have been a customer of At-Home for years and have spent a lot of money there. She told me "that's too bad." It’s no wonder At-home had to file for bankruptcy last year when they have managers that are rude and not the least bit customer friendly. I still am shocked out how rude Debbie was to me.

Ordered a decorative box for storage online, it was delivered to my home (the side entrance)in a shopping bag in the dead of winter, so naturally it had gotten wet from the snow. I reached out to customer service about the delivery. They advised me to return it. No problem, send me a return lable. They stated I could only drop it off at a location, which is about 30 to 40 mins away. They wouldn't budge on the matter. Highly disappointed in their delivery service and their overall customer service!

I tried to but some baking pan that were on clearance because they had huge, deep scratches in them. They were on a shelf marked at $14.99. At the register they rang up at the normal price of $24.00. The clerk said, "I could probably give you 10% off". These were deep scratches. The bar code on the $14.99 label was different, but it was the same brand code. It was obviously an international scam! I used to like this store.

Terrible policy. They sell broken things or something that is damaged and when you try to return it, they say the price is less so they just return the cheaper amount. Keeping part of your money, really? Don’t buy in this store, don’t trust them at all.

I bought a sunbeam dryer for clothes from athome.com and then ordered another one using the same online link. The dryer came in the same packaging with the same UPC code. But the size is smaller, the folding legs are flimsy with plastic connectors instead of metal, and what is more frustrating: the ends of wire rods are not protected like in the first dryer and are very sharp, dangerous for hands and clothes. This store cannot be trusted.

All of the staff don’t care at all what we where saying about the product we wanted to find and the status the product had online was wrong, and when we tried to call another location the company wouldn’t pick up the phone and we where being sent to voice mail where you couldn’t even send a voice mail! They straight up said to us yeah we don’t pick up our phones none of the locations like to! The staff treated us like we were stupid and didn’t care to help us with a kind and catering attitude! Me and my family are so excited for this company to go out of business they deserve it and because the customer service sucks the workers deserve to loose there jobs! EVERYONE SPEND YOUR MONEY SOMEWHERE ELSE!

Ordered three items online, they were shipped from one of the stores and two of them were damaged beyond repair. The quality of all three items is very poor. Their customer service department is a joke - four different people responding to my problems and it was quite clear that very few of them actually read my emails. I asked for a phone number and/or supervisor but those was never given. After more than 15 emails back and forth I finally received a return shipping label and then my refund.