At HomeReviews of athome.com

I like shopping at AT HOME, even have their credit card, BUT.... I order an online order to be shipped, can't drive right now due to disability. It said it would be delivered next day. VIA UBER?!?!??? 1st alert said it Was cancelled, 2nd alert said it was delayed, add direction notes.I added verbal directions and sent 2 maps directly to me. 3rd alert in late afternoon...DELAYED I later called customer service who looked it up and said it had been delivered. I had to go online, file a report!!!!!!!! NEVER..NEVER..NEVER AGAIN!!!!

I purchased an item and returned it the very next day because it wax not as described. I contacted athome for my refund. I recieved a generated AI response saying i will receive my refund between 60 and 90 days. Outrageous they take your money immediately but to get it back AI said if I don't get my refund within 90 days I will be able to speak to a human. Need less to say if I could rate below a zero I would. First time purchase last time purchase.

I just stood in line for 20 min, left my party research for a manager because there were six people upfront one register going about 40 people in line after about 15 or 20 minutes of a standing in line someone an employee who knows who he is introduced himself said sorry just taking cash. The only problem is this happened at your Sarasota store last night. Somebody better wake up and look at what’s going on. You guys aren’t gonna be in business next year

Years ago, I received a $50 gift card for At Home, where I shopped often. Great! Except when I went to use it in the store back then, it was declined. I called customer service (which doesn't exist for this store anymore btw - whether you call their corporate headquarters, the ph# on the gc, or go to their site; there is no *person* who you can actually connect with). I was told basically: oopsies, that card was never activated but we see that it was purchased for $50. Try now. I tried. It didn't work. Called again. Oh, they'll send me a new card. I waited. No new card. Called again. Rep says well, card was sent ... hmm, but not showing as received or activated. No kidding (doubt it was sent bc they offered ME no actual proof of that). Can we do an email or electronic card? No but they'll be sending another new one. I waited. No new card. And - as I'm sure they hoped, I forgot about it. Found the card today when going thru old files. Tried calling a few numbers. Nope - but the recording does say they are restructuring right now. A new CEO even joined in 2024. His primary retail experience prior? Party City - yeah the company that recently went out of business. Soooo, I'm thinking my $50 is long gone, and while I'm sure that one "donation" of $50 didn't really do much for the company, if they did this with enough collective gift cards, how much $$ did they make off consumers by selling fake cards?

Don’t order things from Home Depot online. They will give you a delivery date that they won’t meet. In fact when you ask why the order is late they say there’s no why they can check on it. Even if it’s 4 or more days late. No I’m sorry for the inconvenience or a compensation for the inconvenience.

About 3 months ago I was in your store in Utica, I bought 2 providence brand wash cloths it’s only been 3 months and the thread ripped out of both seams! I paid $6 for each washcloth you’d think they’d have lasted longer than 3 months so won’t be buying anymore! Plus your prices on stuff has really gone up I can go to hobby lobby and get outside stuff for less then hour selling it!

They hire known sex offenders, I reported this to management and they continue to employ him. This tells me they are more concerned about keeping a sexual predator on the payroll than keeping their female employees and customers safe and at ease to shop in their store.

I ordered 3 sets of dishes (service for 12). All 3 sets had broken plates and missing plates. I took pictures of all damaged and missing dishes. I contacted customer service and sent pictures. I was told by an At Home customer service representative that I could return all dishes to a store or buy a new set and get 15% off my order. First, I have no At Home near my home. The nearest store is 2+ hours away. Second, I shouldn’t have to BUY dishes that I already paid for. Such terrible customer service. I do not recommend ordering from this company.