ATHLEAN-X™Reviews of athleanx.com

Response from ATHLEAN-X™Sep 24, 2022

Hi Marty. We are sorry to hear that you didn't find the right program match for you in your initial purchase. Our program selector tool is highly tuned to try and accurately hone in on the one program of our many that best matches your current ability levels and physique/performance goals. That said, nothing is every 100% perfect and it may in fact have not correctly identified this for you. The reason customer support could not switch programs for you however was NOT that you requested to change within 30 minutes of purchasing the plan but that you downloaded the digital version of the complete workout just minutes before you requested the swap. As stated at the time of download...the downloaded version of the program is NOT necessary to review the plan and is also irretrievable after download. This is why there is a requirement of all users to check the box that they understand that no swaps or refund requests are able to be accommodated after download. You proceeded with the download anyway. The reason for this inclusion in our terms of use is to prevent "digital download and refund" abuse. Someone who engages in this practice could purchase one plan and continue to swap and download multiple programs for just the one single purchase. We're not saying that this was your intent but again, in order to be fair to all our users who respect this digital product protection and do not download and swap, we had to deny your request. I will say that the plan you purchased, like all of our plans, is highly effective and we would be happy to help provide you with any support you may need to make any modifications you may require to perform the plan or give you any training advice applicable to the completion of the plan as part of our X-tra Mile Guarantee. We hope you'll stick with us and give the program a shot - and remain a member of TEAM ATHLEAN.

Response from ATHLEAN-X™Sep 21, 2022

Hi Larry, thanks for your feedback. I do want to clear up what appears to be a confusion here however. The meal plan does not include grocery lists since we are unable to recommend quantities without knowing your goal for the program. For this reason we include both "size swap" and "shred swap" portion recommendations for those looking to put on more muscle or lose more body fat respectively. They are laid out in a very easy to follow manner however so that the staple ingredients are not only accessible but intuitively purchased in bulk. Regarding the 400 challenge, the term "at any cost" is NOT something you pulled from this plan. In truth, the instructions read "Remember...it doesn't matter in what order you do the exercises or how many reps of each you do at any one time. The goal is simply to make it through all 100 reps as quickly as possible using proper form from the first rep to the last!" As a physical therapist, form and safety is stressed above all - always. The reference to time is simply due to it being a timed challenge that provides objective measurement of performance against both yourself and your peers following the program as well. We wish you'd give the plan another shot since it doesn't appear that all was understood at first glance. It truly is a powerful program that will deliver everything it promises if done as suggested. Hope to see you back on TEAM ATHLEAN soon.

Response from ATHLEAN-X™Sep 11, 2022

Hey Zac, thanks for your feedback. We try our best to deliver our science backed programs to our users in as streamlined manner as possible without sacrificing the value of what Jeff Cavaliere provides to his viewers and followers - the WHY to go along with the WHAT - so that we can empower our trainees at the same time we're training them. That said, at times the information delivery can be challenging if you're trying to consume it all while you're at the gym rather than relying on the summary workouts and notes we have compiled to streamline the process when accessing from the gym. In these cases, we always recommend watching the walkthrough video for the workout prior to heading to the gym if able and using the workout lists to get to the essentials needed for training when it's "go time". We do appreciate your input however and continue to find ways to improve the delivery system so that is found to be convenient to ALL who use it. This may be a lofty, and some might say, even impossible goal - but we won't stop until we do! Thanks for being a valued member of TEAM ATHLEAN. We hope you'll come back again in the future.