Jessica L.
Just Don’t…
Edited: I received my order a few weeks into the new year and (surprisingly) the quality was great. However, it does not change the fact that I received zero communication from the company during the purchase even when I said I’d pay more for shipping. Even when I asked about the status; nothing. Doesn’t lead to confidence in a company when shopping. Bottom line, I’ll add two more stars as the quality was good but the service left quite a bit to be desired. Haven’t received my item yet and it’s been 4 weeks. I should have known better and researched before I bought from here (so if you’re seeing this before purchasing—good for you but DON’T BUY IT HERE!), however I didn’t. Now it’s Dec. 24th and my package has been sitting at the same location in my state for 10+ days. Oh but wait, USPS is still WAITING for said package so no hope of it arriving for Christmas for my 10 year old nephew (personalized Illini jersey). Sad. As it wasn’t cheap and I was more than happy to pay the price for a great, personalized item. I’m betting that if I ever receive it, the quality will be subpar at best. I will update (if I ever receive it) on the quality. I have also sent three emails to customer support and have received ZERO replies. Glad I paid with PayPal so I can file a claim if necessary.
Response from AthenastyleFeb 18, 2025
We sincerely apologize for the delay and understand how frustrating it must be, especially during the holiday season. As noted in our holiday notice, orders placed after December 5—especially custom name and number jerseys—may not arrive by Christmas due to high order volumes and shipping delays beyond our control. We truly appreciate your patience and understanding.