Athena Healthcare, Inc.Reviews of athenahealth.com

I have canceled my Athena Part Medicare 'N' health insurance because they did not cover what they were supposed to. I canceled this insurance and got a new insurance to begin 1/1/2025. When I canceled on line Athena only allowed me to cancel on the third day of every month. I discovered that they then took that as an authority to bill me for January 2025. I called to correct but the upshot was that I would probably be billed anyway. This is a scam to rip off seniors.

This EHR made me want to stop practicing medicine. They do not follow through with fixes. You have to submit a 'case' and will be lucky if someone ever gets back to you. If they do, it is electronically, and it usually auto defaults to 'your case has been resolved', even though no one ever addressed it. When there are internal electronic glitches they always blame it on you, stating that you are processing things incorrectly. It is impossible for users to figure out simple things. There is so much more that I would never be able to extrapolate on here. Please, please do not use this EHR.

I really feel that I need to share a review about Athenahealth. I tried to submit a review to Capterra and it was not accepted - from now on, I would be very cautious about accepting the legitimacy of any reviews on Capterra or those other software review websites. I'm a business owner and opted to use Athenahealth's services based on attractiveness of the clinical platform and access to HIE within the EMR. I figured that we have a biller who does our billing and no EMR/PM system could mess that up. Man, was I wrong. Athenahealth managed to be both absurdly incompetent and paternalistic toward our practice, setting up unnecessary and time-consuming requirements that only prevented us from billing and getting paid. Case in point: our biller resubmitted claims for a major payer SEVERAL times. We were nine months behind on getting actual $ from this payer. Athenahealth kept blocking the claims for pointless reasons. Finally, we broke our contract and submitted the claims through Office Ally. The claims were accepted on the first try. This is just one example of the miserable incompetence that defines Athenahealth. We switched EMR/PM systems after about 11 months with Athenahealth, and of course it was a huge hassle for everyone including the providers, but it was worth it, and we're in better shape now. I hope this review can help someone avoid this type of experience. I recommend avoiding this company at all costs, especially if you are a multistate practice. It is truly a billing nightmare. Their clinical platform is fairly nice, but not worth the rest of the insulting and incompetent treatment.

Horrible app, completely NOT user friendly and time consuming

As always, zero stars is not an option, so we give the congratulatory one. DO NOT bring AthenaHealth into your office if you are looking for an EHR system which prioritizes function over pretty. They work harder on adding a quarterly roll out than fixing the bugs and the problems, just so they can say they have a "new release!" Sure, you can submit and ticket, and it will go straight to India, but I promise you, there will never be a resolution, or you will get a link that you have already reviewed which does not fix or assist you with your issue. They have no concern for what ails their system or how to fix what is already broken. They say they are "aware and working on" all the problems, but never any resolve. Doctors and providers do not care if staff have to relearn a needless new way to add appointment slots on the "backend" because Athena has run out of items to roll out in their releases - they want their bills and claims to drop to the insurance companies without any hassle! When will that be part of the quarterly roll outs? Terrible, terrible company, and if switching wasn't such a hassle, we would be out!

DO NOT do business with this company. We have struggled with their terrible software and canceled our service months and months ago... they continue to charge us and about each month in spite of many emails, letters, calls, case files opened, they just say they will have a resolution soon. Here we are five months later at $500/month in fees and still no resolution. We are probably going to have to sue them. It's not worth it. Service is terrible. The left hand doesn't know what the right hand is doing. Go to someone more modern and with better service. You'll thank me.

This is a health care company the WILL NOT TAKE CALLS FROM PATIENS!