Athena Healthcare, Inc.Reviews of athenahealth.com

I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was.

Been using Athena for years now (not by choice) and the silly upgrades they try to enforce are so complicated. They try to get cute but all they are doing is making more work for professions. An extra unneeded click here and there is so frustrating. So unnecessary!!

Athena health salesman made me listen to over 1hr of b.s. before giving me the price then when I said give me the price he said ‘“I don’t think this will be a good fit” Don’t buy this product there staff is terrible, specifically Jono

Athena health, fix your atrocious billing practices at Springfield Psychological in Philadelphia. You made huge errors last year, inputting the wrong insurance info for several patients into your system including mine. You then billed me thousands of dollars, and you have yet to resolve the issue. You also tried billing me for a provider I never met! Springfield was always in network with my insurance, but you billed me as though I was not. Make it right!

Horrible from start..no training or proper orientation. They throw thousands of hours of videos and you figure it out !! please remember that they take 7% of what you make...If you are going to use them for 10 years and your revenue is 300000 per year, over 10 years you will pay them almost QUARTER MILLION DOLLARS..What kind of service would you expect from someone who is going to earn this amount of money from your skills and hard work? Well, expect Athena to deliver about 10% of what you expect.. horrible eligibility checking software...never gives accurate eligibility information..wrote of hundreds and hundreds of dollars of claims..impossible to reach anyone..read reviews above..all the issues mentioned in the other reviews, we had to face as well..horrible portal..DO NOT SIGN UP...LEAVING ATHENA ONCE YOU SIGN UP IS A NIGHTMARE Run..dont walk away from this horrible company

Can't access site through portal. Sita keeps asking me to change passwords - within one week. NOT user friendly and not competent!

Website is not mobile-friendly. There is no easy way to provide written feedback if you're not their client, i.e., a doctor's office. Any company that makes it impossible or challenging to provide feedback does not deserve to exist imo. One minor gripe: when creating a patient account, they require a response to their question about what mobile phone service you use but don't provide a "Google Fi" or "Other" category. I'm not sure why my mobile service is in even relevant, but if they're going to require an answer, they shouldn't make you lie.

Un-User friendly. Very frustrating to use— sometimes doesn’t work/can’t log in. Doesn’t tell you if you’ve entered the wrong information in credit card area—just have to keep guessing. Ugh.