Athena Healthcare, Inc.Reviews of athenahealth.com

Awful. They do not follow up on claims and put claims on hold. The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. As a result, I did not know what was going on and suddenly got hit with a $6,000 bill from the Treasury Department. This happened twice to me. The CBE people told me that it happens often with Athenahealth. DO NOT USE THIS COMPANY!! YOU WILL LOSE THOUSANDS OF DOLLARS !!!

2 hour wait for a first appointment.....pre appointment paperwork and legalese out the yazoo...never saw ANYTHING LIKE IT..Poor scheduling, They will remind you 5 times to appear and then have you wait...they threaten charges...awful company..called the director-no response

I signed with @athenahealth in July 2024 after months of demos and referrals. We went live November 19th. Since then, my clinic has endured one of the most disruptive, financially damaging, and exhausting experiences of my career. Claim Failures: No claims sent for the first 6+ weeks due to providers not configured to sign notes. Lab billing delayed more than 10 weeks; even now Athena forces a modifier that causes denials. DME billing delayed 16+ weeks; workflow still broken. Prior authorizations not stored — every claim must be corrected manually. Chiropractic Medicare claims require manual entry of initial treatment date on every visit. Even today, 5 payers’ claims still cannot be sent. False Promises: Sales claimed all lab integrations → only LabCorp, and delayed. Claimed chiropractic macros → none exist. Claimed care plan countdowns → don’t exist. Claimed supplement/product sales with tax → only possible by billing fake insurance claims ($6–$7 fee each). Patient Harm: Patients charged random amounts due to faulty care plan setups. Incorrect statements mailed, emailed, and texted. Lost patients due to destroyed trust. Others constantly complain about redundant reminders. Operational & Financial Chaos: Fee schedule uploaded 3 times, leaving erroneous codes. Sales tax calculated by hand. Nearly 100 support cases opened, with hours on calls and little resolution. Timely filing denials piling up because Athena delays triggered deadlines before claims were even sent. $15,000 paid for an AI workaround just to survive. Athena now demands $1,000–$3,000/month for API access to my own data. Recordings: Athena refuses to release sales/onboarding recordings they promised were kept “for quality purposes,” likely to avoid proof of misrepresentation. 👉 Bottom line: If you are a small or independent practice, do not sign with @athenahealth. The cost — financial, operational, and emotional — is catastrophic. #Healthcare #MedicalPractice #IndependentPractice #EMR #Athenahealth #HealthIT #PracticeManagement #PatientCare

Horrible experience. They provided me a billing code that does not work and it was a nightmare. I wasted so much time trying to see if the billing code would work. This is so inconsiderate.

Worst EMR and worst support you can ever get. Countless issues and their solution read this article and good luck

This patient portal is ABSOLUTELY the WORST I have used. I repeatedly have to reset my password. I found it hard to get the info I wanted, it was hidden under 2 headings. I can't use face id even though I gave permission and would prefer face id. Becky

Zero stars. My provider canceled them and switched to another provider. Their response was to auto generate voicemails and emails to all my providers patients claiming their upcoming appointments had been canceled. They had not been. Although my provider had to field over 300 inbound phone calls. At best incompetence. At worst asleep at the wheel. Probably would have a better rating if their official focus was picking belly lint or toe jam.

Training Horrible, no customer service, billing nightmares, no transfer of data from other EMR after 1 year still, extremely expensive. We have to get rid of it, can’t afford this as an independent fam med office. Worst choice we ever made