Athena Healthcare, Inc.Reviews of athenahealth.com

This company provides TeleHealth type services for CVS MinuteClinics Virtual Care across the US. This review is based on that experience. When filling out why you are doing a remote service, they provide 3 vague and subjective options of why you are seeking treament and services. Despite being in the Ai era and not even providing further clarification on their categories anywhere online or in their forms (also including ETC!), when you select a category for the appointment. A requested a basic service, immediately upon entering the virtual program with a doctor, they said they couldn't assist. I immediately said than I shouldn't have to pay, she agreed but said I have to go through billing. The doctor also stated that I needed to go see a Minute Clinic in person. Upon trying to book an in-person with Minute Clinic, they said they don't provide the services the doctor said I needed to go in for. So it was all just a runaround, lots of movement and no progress. Fast forward a few weeks later, I received a bill. Since then, I spent hours on the phone, logins don't work half the time (CVS & Athena sites), I cannot access information half the time online, nobody in billing can help (they refer to an escalation team (setup by state according to them) that never calls or emails), despite each phone representative I spoke with seeing notes in the account (from me and the provider who stated that they provided no services and misinformation), and agreeing that the bill needs to be canceled. The whole telehealth through CVS and Athena service is a money capture event and is a total scam. The virtual Minute Clinic Athena Health service I asked for was easy, simple, and benign, which is why I thought the process would be simple in the first place. They have no interest in providing any Care at any step, just chatting and collecting your data. Data collection appears to be the prime motivation here.

ZERO STARS - Their website doesn't work, but it makes you fully re-register every time you want to try. I went through registration about 7 times, each time takes a few minutes, email verification, 2fa to cellphone, and, nothing. At the end only a "code is incorrect" leading to "link expired" leading to starting registration. - Oh, and there's no number to call, no chatbot, nothing. Why do they hide from users? See the other reviews.

The most disorganized office I have ever seen in my life. Stay away

Absolutely horrible! Doctors please don’t use this! I’ve had my account set up multiple times and I can NEVER login. If you call Athena directly they refuse to help even when it is clearly THEIR system that is at fault. I’m in IT so I know what I’m doing and still can’t get their crappy system to work. Can’t get any of my medical information.

the website is never updated bloodtests etc

Completely worthless. Worse than not having an online portal at all. I scheduled an appointment and never got a response. I got a notification that I had a message in my account, but logging in I see no message. I messaged again to say this and got no response. This was 1.5 months ago. I guess I have to call my doctor's office to make the appointment, which I would have just done in the first place if the portal was not deceptive.

Working with Athena Healthcare was incredibly frustrating and difficult when they did not communicate my insurance claim correctly to my insurance and tried to leave me with the entire bill. It took a year of dozens of calls back and forth, begging for them to reach out and talk to the insurance provider HealthNow (who is also horrible) in order to understand why it was not processed correctly. Each side blamed the other and left me in an endless back and forth to try to get the claim resolved which it eventually was over a year after I went into the urgent care. Every time I called Athena Health they said they would investigate and I should call them back in 6-8 weeks and then I would call again and they would delay it further by putting it back on the insurance provider. They showed absolutely no care at all to resolve the issue. The worst thing I did was pay the bill myself so I didn't get sent to collections and then once I did everyone had even less incentive to help me since everyone had already been paid. Working with Athena health was the absolute worst.

These people are horrible. I was not helped at all. They dropped me and I couldn't even pay off my bill as their website is also horrible and does not work correctly.