Athena Healthcare, Inc.Reviews of athenahealth.com

I have never heard of a worse business in my entire life. These people are going to rot in a pit of garbage after they die.

I needed info about an MRI I had last December. So I looked for some kind of search or sort function. Nothing. I got tired of paging thru the very poorly conceived paging function (I was a web developer so know how it's done), and there was nothing. So I saw a download & thought I'd run it into a spreadsheet or use the search function on Adobe. It was garbage! I wondered if I was being a little rough, so I asked Google for other opinions: You said: athenahealth portal is garbageYou are far from alone in this. Widespread user reviews—from patients and clinical staff alike—frequently criticize the Athena Healthcare, Inc. Reviews on Trustpilot and the ATHENAHEALTH Reviews on Yelp for glitchy interfaces, broken login loops, and frustrating automated support.Navigating the platform's clunky design and technical limitations can be incredibly frustrating. Consider these practical workarounds to manage your healthcare needs and bypass the portal:Bypass Login Loops: If the web portal is freezing or giving you an "email not in database" error, try clearing your browser's cache, use an incognito window, or use a different web browser like Chrome, Edge, or Firefox. (A comprehensive list of supported web browsers is detailed in the Patient Portal Frequently Asked Questions - Athenahealth).Contact the Front Desk Directly: Because AthenaHealth is an enterprise software provider, their direct support is geared toward clinic administrators rather than patients. If you are locked out of your medical records or need an urgent prescription refill, call your local doctor's office directly and ask them to manually push a document or reset your registration link on their end.Avoid the Online Check-In Forms: Many users report receiving automated text/email links from the system that glitch when trying to submit paperwork online. If the system is unresponsive, you can usually just ignore the digital link and ask to fill out the paperwork in the waiting room when you arrive.

If I could give Athena 0 stars I would. In 20 years of healthcare revenue cycle management they are without a doubt the worst system I have ever worked with. Their reps know absolutely NOTHING about billing and coding. They obviously have zero knowledge about the individual plans in each state. The do "work" on the backend that is inappropriate and unnecessary. Their agents (all in India, by the way), speak poor English, are rude, and unhelpful. They lose money constantly. Literally...will cash checks, and put the money in the wrong lockbox, at a different practice in a different state! Their site is garbage and glitches constantly. The "help" section is terrible. They create MORE work for my team and I. They have lost our practice money. They just randomly send notes and do appeals whenever they feel like it. Their management is frustrating, it's difficult to get them to understand you. They like to place blame back on the practice and say "our agents were just doing what the EOB said!" No, the EOBs are NOT telling you to send endless notes (that they do not review anyway), they are asking for preauthorizations as obvious by the step by step instructions. Don't ever give Athena your money. They will give you bad service, and then raise their rates year after year. Private equity has destroyed yet another company.

I would give zero stars if possible. My office administrator who is new in the private practice system set up a call with Athena to discuss their RCM system not realizing it’s a completely different EMR system from what we currently use and we would need to switch EMR system in order to use their RCM system. She has had me spending weeks on dealing with these “demos and meetings” and all I want is a price range of what this is going to cost us. I was asked what our collections was for the last year and year to date so far, I gave an estimate, wasn’t good enough they needed the exact number in order to provide a quote which I thought was strange. Why would our collections depend on our quote so I research and discovered our quote is based on our revenue as Athena takes a percentage of the revenue, we weren’t going to use their RCM part due to all the horrible reviews but now I find out their EHR system is pretty much worthless without the RCM, so they sell it as a package basically to force you to have both. I’m super annoyed I’ve wasted so much time on this and I should’ve put my foot down weeks ago and asked more questions. Shady practices and the salespeople are used car salesman.

I get messages, ESSENTIAL ONES during a CRISIS SITUATION, sent STRAIGHT to my email. Every time I go to login, it never works. I go to reset my password, and it says, "We're sorry [meh, no you're not], this information isn't associated with any health records." Worthless. Go Luigi yourselves.

I have never been more frustrated with a health portal. I've been told my password is not good each time I logged in. I have now had to change it 5 times. The link to change my password requires a password. I am giving up. I cannot find a contact us link to try and solve this. I have wasted 1 hour in this circular maze with no solution. I'll call my doctor's office Monday and bypass this nonsense.

Absolutely atrocious system. Do not purchase.

This is by far one of the worst apps I have ever used just from simply logging into my account. Every single time I even try to sign in, it does not recognize my password. Now, all of the sudden it doesn't even recognize my entire account. I don't even know what to do at this point. CityMD should no longer parter with this company.